Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Stephanie Luciano and Michael Johnson Jr. as the August 2022 recipients.
Stephanie Luciano, Store Manager
Stephanie Luciano, a Store Manager in Orlando, FL, is an expert in customer-centered sales and service.
“From the moment I called from out of state, I was very pleased with the attention I received from Stephanie. She went out of her way to help meet my needs. Two weeks later, when we moved, I went into the office and met with her, and she again was willing to take her time in order to research all available options so that we could get the best deal possible for the two storage units we now needed. She was a blessing to meet and work with. Nowadays it is very hard to find someone with the customer service skills and aptitude she has naturally. Thank you, Stephanie.”
We know that moving to a new state can be overwhelming and stressful. Luciano took time to understand and actively listen to assess this customer’s storage needs and adapted her strategy to provide a creative solution. Luciano shows us that patience and support can go a long way in achieving customer loyalty and satisfaction.
Thank you, Stephanie Luciano! Our customers appreciate you, and so do we!
Michael Johnson Jr., Customer Service Representative
Michael Johnson Jr., a Customer Service Representative for the National Solutions Center, knows that he is only one part of a customer’s experience with Extra Space Storage, which is why he works to ensure their experience with him is exceptional.
“Michael was so pleasant and answered all my questions with ease. He was so helpful and personable! In addition, our overall experience with Extra Space Storage has been nothing less than fabulous and you will be our go-to storage choice going forward for evermore! We will also recommend you to friends and family. Thank you for a wonderful experience!”
Michael combined his knowledge of our services and products with his personable attributes to create a pleasant and trouble-free experience for this customer. The impression he left on them turned them into loyal Extra Space Storage customers and brand promoters for life! That is a challenging feat!
Way to go, Michael Johnson Jr.; keep up the great work!
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team.