Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Tiffany Ramnarine and Tara Hicklin as the January 2023 recipients.
Tiffany Ramnarine, Assistant Manager
Congratulations to Assistant Manager Tiffany Ramnarine! Tiffany builds customer loyalty by ensure every customer interaction is a positive one! So positive in fact that the customer who wrote the review below ended up renting a second unit at the same location.
“I met with Tiffany at the Extra Space Storage Old Bridge location, and she was amazing! I was looking to rent an additional unit with the company, and she was just wonderful in helping me get set up with my new space. Tiffany was courteous, professional, friendly, and caring, and she went above and beyond to make the experience a positive one. I can’t thank Tiffany or the entire staff enough. They are truly a professional team that keeps their customers happy!”
– Extra Space Storage Customer
“I’m super excited for Tiffany to win this award. Her dedication to her customers has been seen throughout my district. Tiffany always seeks to solve problems through care and conversations. Thank you, Tiffany, for Caring, Appreciating, and Informing our customers and helping them to a better tomorrow. Congratulations, Tiffany! This award is much deserved!”
– Joanie Bachonski, Senior District Manager
Tara Hicklin, Customer Service Representative
Congratulations to Customer Service Representative Tara Hicklin! Tara has a level of knowledge and confidence that puts our customers at ease. She uses her expert listening and problem-solving skills to guide customers in the right direction from start to finish.
“Tara was amazing from start to finish when I called in to voice my concerns. She made me feel at ease with my issue. Her customer service skills are immaculate. She listened to my issue carefully and then took it from there with assisting me. I wish Tara nothing but the best while working for Extra Space Storage. Great Job!”
– Extra Space Storage Customer
“Since day one, Tara has had an extra emphasis on customer satisfaction. In her calls, she always goes above and beyond to answer customer questions, walk them through solutions, and be a caring friend throughout. Tara sticks to her integrity and passes it on to everyone she interacts with. Tara has been excellent for the Service Team and has a strong passion for one call resolution and helping each and every customer that reaches out. Great job, Tara!
– Kent Barnes, National Solutions Center Team Lead
Thank you, Tiffany and Tara, for your dedication to customer service and living the Extra Space company values!
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Interesting in joining an award winning customer experience team? Learn more about job opportunities at careers.extraspace.com.