Lancaster Self Storage at 45615 23rd St W

Fast and Easy registration! Great staff and clean facility

He was very polite, efficient and helpful. We explored all the options, and everything was explained clearly. The facility was very neat and clean.

7/19/24 I've been renting from Extra Space off and on for at least 6 years. I'm amazed by the customer service even when it's a 110 degrees outside. Tanisha, Kathline and Jesse are fantastic! Today I was assisted by Jesse and Kathline. Where does Extra Space find the fabulous people? After making some changes to my existing account, Jesse was willing to walking around to several units to assist me in the hot sun, now that is truly customer service! I drove she walked :) Anyway the system was down and Jesse called Kathline who must the happiest person on earth. She was on the speaker phone while she assisted us and I swear she was smiling! I love awesome customer service and that's what I got with Jesse and Kathline today! Thank you Ladies, you are making a different in the world of storage! Updated 9/22/23 A step above the rest! In today's fast-paced world, where interactions often lack the personal touch, finding individuals who exemplify exceptional professionalism and courtesy in the business world can be quite a challenge. That's why my recent encounter with Tanisha Butler, the delightful face of Extra Storage in Lancaster, was a breath of fresh air. In a world where customer service is often a hit-or-miss affair, Tanisha has consistently stood out as a shining example of what true excellence in customer service looks like. During my recent interaction with Tanisha, I was immediately struck by her unwavering commitment to providing the highest level of customer service. It's evident that she not only understands the importance of her role but also takes great pride in going above and beyond to ensure that my experience is nothing short of exceptional. What truly sets Tanisha apart is her superior level of customer service, which surpasses even the high standards set by the previous representatives I've encountered. She possesses a remarkable ability to connect with me on a personal level, making each interaction feel genuine. Her courteous and professional phone demeanor immediately put me at ease, creating an atmosphere of trust and reliability. In a world where exceptional customer service can sometimes feel like a rare commodity, Tanisha is a true gem. Her dedication to her role as the Manager of Extra Storage in Lancaster is not only commendable but also a testament to her unwavering commitment to delivering unparalleled customer experiences. I'll keep it short (because I could write a book), my recent experience with Tanisha is 10 stars. Her superior customer service skills, combined with her professionalism and courtesy, have left an impression on me. It is reassuring to know that people like Tanisha Butler are out there, raising the bar for exceptional customer service and making every interaction a truly positive and memorable one. Thank you TB! Steph Very clean, quiet and professionally managed. What more can I ask for? Oh yes a low price and a knowledgable dedicated manager. Thank you Rebecca you are an asset to Extra Storage! 3/25/22 Goodbye Extra Storage it was a great stay! Tanisha you rock!

So far so good....... My 1st month is a tad pricey$$ with the extra fee ( only 1st month lol).... The staff was understanding and very informative. Thank you Jessie. I appreciate your help and patience.....

Everything was done effortlessly on my end and working with the staff at Extra Space. My initial contact was done online and from that point forward all went smoothly. I drove in with a 20 foot U Haul and there was more than enough room to pull up to my unit. If you need hassle free and a safe facility, this is the place. Dan

Tanisha’s customer service is impeccable. She knowledgeable, helpful and gorgeous smile makes me want to leave my storage in but im moving. Please tanisha dont ever leave. Thank you so much

Clean storages, gated entry, safe location. Great prices and very upfront to help you with your storage needs and request. Manager is very efficient and friendly, made the transition very easy. (Pictured 10x10) I decided to pay months in advance to lock in my great rate!

Great experience using ExtraSpace for over a year. The Manager Tanisha was especially helpful with every part of the process and went above and beyond to help me close my unit smoothly.

My wife and I were looking for a storage unit, we looked at a couple of places and ultimately decided to come to this location. We made our reservation online, but paid in cash at the office. The manager Tanisha was very helpful! She was very informative about the unit pricing and the rates. Very friendly!!!!and the site it’s self is very clean! There is a bathroom in the office and water as well! We definitely feel great about our decision and picking this location!!

Everybody at the office is great. Very clean and safe.