Los Angeles Self Storage at 5555 W Manchester Ave

I've been at this storage facility for 7 months and this guy name Lavonte mgr. Assistant is very rude. He yelled and screamed at my husband I was on the phone and heard how he talked down to my husband. I need the manager to call me ASAP. This man behavior is unacceptable when paying tenants are mistreated. We have not had any issues before so clearly this man is a problem. When I called to report this issue he started arguing and yelling at me on the phone I just hung up. Unacceptable business practice. And I also do not appreciate my husband being addressed as dog my husband is not a dog and that is unacceptable an unprofessional behavior especially coming from a quote on quote manager assistant. I also do not appreciate this man's abuse of power because he is a manager assistant you are not allowed to threaten somebody because they simply asked for their space and tell you that they do not need your help several times politely and then yell and scream at them like they're your child and then threatened to have them kicked out and packed up I don't think so. And a video needs to be reviewed this happened January 14th approximately between 8:20 a.m. and 8:40 a.m. And just to add an update the manager of the facility called me up try to make it seem like my husband is the bad guy when my husband politely told him several times that he did not want any assistance and even the manager agreed that the manager assistant should have simply just walked away. what that manager assistant did was entice a unnecessary situation unnecessary drama and then the manager has the audacity to tell me when I brought to his attention my husband did not appreciate being addressed as dog and to stop being called dog because they're not friends or acquaintances the manager had the nerves to tell me that that's how men talk. I interrupted and told him I work in customer service and I have been called out of my name I have a never ever once put myself down on a customer level knowing that they're paying my payroll check. That is unacceptable coming from the manager and the manager assistant. Then managers calling me up like my husband is a problem no your manager assistant is the problem. And also the manager was even argumentative on the phone which is recorded,he called me up in an accusatory manner as if I had nothing viable to input or say in this situation. He was also rude over talking me and making it seem like I was being the aggressor when he called me up with an aggressive attitude to begin with covering for his manager assistant. I don't appreciate being talked over as a customer when I'm the one who's calling and reaching out with a complaint. And I am glad that everything is audio recorded and video because if we went to the court of law they will see everything from the beginning to the end how this manager was the enticer in this situation. Also the office lied and said my husband punched in the wrong code. Why would the elevators open for him then?. No he didn't type the wrong code. As he entered the elevator someone else walked up typing their code in when only one customer is suppose to go on the elevator at a time. My husband had to tell the other tenet to stop entering his code because he is messing up and that's why my husband kept getting on and off the elevator. Corporate is getting involved and I'm grateful. I would like to conclude I thank the district manager I believe correct me if I'm wrong and I do apologize if I get his name spelled incorrectly Salvador contacted me and reached out he was very diplomatic in the situation he allowed my husband to speak for himself and to listen to our concerns and the situation at hand which was not given to me when I spoke with the manager on the phone earlier. Other than that the facility is very clean, safe and overall have some very pleasant employees. I enjoy my storage unit.

Man I had a wonderful experience at this extra space location Lavante helped me with all my storage need he was knowledgeable and gave me the ends in out of everything I need

I have had the pleasure with working with LaVante. Every time I go in he is always willing to help and go through extra mile. He is always a pleasure to work with.

Such a spectacular facility best deals and very well kept and organized. They also have such wonderful staff and especially the manager Gerson has been such a pleasure to work with. Best storage facility ever!!!

Mr. Lavante exemplified customer care. He very patiently provided me with the best options for my organization’s needs. Professional. Attentive, polite, and efficient. Appreciate his service.

I had an outstanding experience at Extra Space Storage thanks to Jerson! From the moment I walked in, he was incredibly professional, friendly, and attentive to my needs. Jerson went above and beyond to ensure I found the perfect storage solution, patiently answering all my questions and explaining everything clearly. His positive attitude and willingness to help made the entire process smooth and stress-free. It's rare to find such exceptional customer service, and Jerson truly deserves recognition for his efforts. I highly recommend Extra Space Storage, especially if you get the chance to work with Jerson. Thank you for making my experience so seamless and pleasant!

LaVante was very professional & thorough. Customer Service from this young generation is rare . Thank you

I was in need of a storage space so I called and I spoke with a Mr. Anderson very professional young man courtesy and helpful. He explain in details very professional. I would recommend him for a promotion. I needed his assistance and he was there for me. Thank you.

Gerson Coto was really helpful & friendly. I would recommend using Extra Space Storage

Gerson was awesome.