Oakland Self Storage at 6401 San Leandro St

I have been surprised and impressed by Extra Space from my first experience with a person in the office when I got my first space months ago. When I had a problem with the door opening on my unit it was taken care of immediately. When I needed a second unit, after a very stressful situation with a squatter who had done untold damage, they helped me with such thoughtfulness and efficiency. Then today I was there to organize for my upcoming move (yeah! Finally!!) and thought I’d lost the key to one of my units. I was stressed and emotional. Rob was in the storage area cleaning up and asked if I was okay. He was supportive and very supportive. I talked to him for a few minutes and he assured me that the office could help. His kindness and demeanor really calmed my stress. I went back to work in my bigger storage unit and felt better and better as a result of his assurance. That allowed me to think more clearly and within a few moments, I remembered where I had put the key! It was truly a gift. Rob has made all the difference in my day. To say that Extra Space storage goes above and beyond for its customers is an understatement!

Great service and staff. Conveniently located

Friendly and helpful staff, nice storage space. Only complaint is that they raised our rate after only several months (not even 6) and treated it like a normal thing - baiting and then springing a $20 rate raise for no real reason is poor business practice. I found a cheaper more convenient unit closer to my home. I wouldn’t have moved if they hadn’t raised my rate, it was already pushing it on affordability.

Rob was courteous and professional. He did a walk thru of the place and broke down the payment plan.

Ian helped me out. He was very professionalsional, I would recommend this site to my friends.

Rob was very helpful, and helped save me money when going over pricing

Super friendly - easy to set up my storage unit. The street out front is sketchy but the facility itself seems pretty secure.

Great customer service! Robert was friendly, nice and suggested a few different quotes and options that would best accommodate the necessary storage I would need.

Very easy and simple. I rented a unit online and the next day I went in and stores my things. Rob was really kind to me and showed me around. Thank you for having exceptional service on all fronts.

Very helpful staff and they explain everything that a new costumer needs to know. Very neat and organized facility, first time costumer and It feels safe having my items stored at this facility.

Good and courteous service, under the two managers I dealt with on San Leandro St. In Oakland, CA. New customers should inquire about the difference in terms of you have your own insurance on the items in storage. You may be able to avoid having them charge for their insurance. I was a bit annoyed that they don't prorate your last month's rent on move out. Other storage companies do that. Best to vacate right before your due date.

Had an amazing experience Alicia was very helpful had great customer service ! and explained to me how storage works and made sure I got the right size storage since it was my first time getting a storage. Alicia was truly a life saver!

Would highly recommend, great service. Rob was very helpful and courteous. And experience was quick and smooth.

Very satisfied with their level of service

Great customer services & rapid response

Clean, efficient, never had any problems.

Rob was very helpful with figuring out the unit we needed and the short notice we had.

Mostly clean and have good security features

We had a FANTASTIC experience with Extra Space Storage. The staff was extremely helpful and all of our belongings were secured. They assisted me to set up the locks and they even called to help with moving out. Will use this storage service again!

Rob is Amazing with great customer service skills highly satisfied ???