Yeng
Zero stars if I could. My storage unit was broken into, and I couldn’t even get a call back from the district manager for over three days. My unit was located directly next to the security cameras, yet I was still told there was nothing they could do. I stopped by several times a week trying to get an update, but every time I received the same excuses and no real answers. I even told the on-site manager that I strongly suspected it was an inside job. Whoever broke into my unit had plenty of time to pick the lock, remove several of my high-end, large items, close the roll-up door, and put the lock back on as if nothing had happened. That makes the situation even more concerning. The lack of communication, accountability, and urgency from management was extremely disappointing. I expected my belongings to be secure, especially with security cameras right next to my unit. Instead, I was left feeling completely ignored after my property was stolen. I would not recommend this facility to anyone.
We are truly sorry to hear about your distressing experience and the theft from your storage unit, Yeng. We understand how frustrating and concerning it must be to feel ignored, especially after such an incident. We sincerely apologize for the lack of communication and the difficulty you experienced in getting updates and answers from management. We take your concerns about security and accountability very seriously. Please contact us directly at 888-STORAGE so we can discuss your experience further and provide assistance.
Extra Space Storage (9/10/2026)
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