Aurora self storage at 14500 E Crestline Dr

I've been renting a unit here for about six months. My experience with them has been good. The customer service at this business is excellent. There have been a couple unfortunate events at this storage facility this year. A solar panel malfunction led to roof damage. That allowed water to get inside the structure. I experienced acute frustrations during this time because of the changes, and communication could have been better. However, store management provided excellent customer service. The employees here, Justin and Yvette, were empathetic and helpful in making things right. They took the time to listen, and provided excellent accommodations. This included having a team help move my belongings from one unit to another, and offer me a better deal. This Extra Space Storage on Parker Rd. and Crestline Dr., has a new roof. The staff here is great. I think that some other businesses can learn from this business's leadership and customer service. I think that more exterior lighting, and more security cameras throughout the facility would be an improvement moving forward. Overall, I am very happy doing business with Extra Space Storage on Parker Rd. and Crestline Dr. I would recommend them to a friend.

Staff was nice though she put my name wrong in their system. Insurance policy doesn't cover water damage so that makes me a bit nervous. Price hikes are ridiculous as any storage service. (Up $75/month in less than two years so far.)

Near home, good price, always clean.

Justina and Brenda are the best! Thank you!

The employees and manager have been nothing but helpful through a very difficult time. We have had more than our share of unfortunate circumstances, however the staff has been 100% transparent. I have been so impressed with the communication from them. Thank you.

This location will leave you feeling like friends but even more family. Amazing people!

This location is great! Very accessible but the most outstanding thing is the costumer service. It’s just amazing! Justin, the manager, he has an incredible way for customer care. He’s always able and willing to help you if you need anything, for instance I lost my key and right away he helped us to open the unit without complaining or anything. They will always let you know if there’s any issues in a extremely friendly manner! So we’re really thankful for that and we totally recommend doing business with them! I had the pleasure to meet Stephanie and she was awesome as well!

Training was faboulous And I am looking forward to working for such a Great Company!

Love em. Justin is a true human being making a difference. Thank you for all that you do. Justin on Crestline. He deserves all the acknowledgment in the world.

In August of 2021 I rented a unit at 14500 E Crestline dr. Aurora, Co. 80015. From the moment I entered the office I was greeted by Justin Sandoval with a warm smile and an extremely helpful attitude. My experience and expectations were amazing!! This storage facility is beyond incredible, extremely clean, safe and above all the best customer service I’ve ever encountered. Justin went above and beyond to help guide me in renting an affordable unit and is always available to answer any questions I may have. I’ve witnessed the great effort he puts into his job, with each encounter I’ve seen him work very hard to maintain the facility clean and safe. Extra space storage is fortunate to have such an extraordinary and incredible young man working for them !! I highly recommend this storage place to anyone who wants to experience exceptional customer service in a clean and safe environment. Sincerely, Marlene