Aurora self storage at 14500 E Crestline Dr

Justin was extremely professional and helped me with everything I needed!! I will recommend this storage facility to anyone and everyone!!

I would like to take the time to share my experience with my first time at ExtraSpace Storage. Justin Sandoval the store manager was extremely helpful and very professional. He answered all our questions and gave us a complete demonstration of how the storage facility workes such as; locks, doors, pin pad, building and entrances. We went over multiple options and temperature control and storing inside verses outside. He is very knowledgeable and made us feel safe and that everything we store there will be cared for. The storage facility is very clean and tidy with other incentives such as packing materials and boxes. Justin customer service was wonderful. Thank you for all your help!

I have been storing at this facility for quite a while. Since Aisa and Justin took over management my experience has been nothing but positive. First of all they are very customer centered, always focused on the tenants needs. They are very courteous and would ask if there is anything you need whenever they see you and if you do they will offer to help and take care of it for you right away. And the best part is the wonderful job they do maintaining the facility and keeping it clean. Aisa and Justin are just great managers and it is wonderful to work with them. Thanks guys for being awesome!!

I haven't been able to get into my account since I opened 1. They put the ticket in on the Nov 18th nobody has called and still not able to log in. Not impressed you took my money but can't fix system for clients to log in. NOT COOL! Nobody ever called me back and I still cannot log into my account. Dec 26th As far as the facility I have rented a unit from. Justin deserves a 5* he is kind helpful and attentive to his customers needs. Thank you Justin for making a bad experience a lot better because of your character it means a lot and goes a long long way!

Aisa was friendly, helpful, and very efficient in helping to quickly resolve the problem we were having. A worrying moment turned into an excellent experience!

This facility and staff has helped me with multiple situation changes and has been so compassionate to help with my hard times they got me the space i needed made it easy to setup and change. They are fantastic personel with a great facility in general. Love working with them and storing my vauables and my business stuff here. Glad i moved from public storage and happy to have taken my business to this location with the best most caring and helpful staff ever. Thanks Justin for everything! ? ??

The new manager seems to care more about this place and has already seemed to take more initiative on making sure the customers are taken care of. The last manager was very hard to get a hold of even in person. I waited nearly 2 months to switch units, because I couldn't get ahold of anyone. The new manager helped me out right away and got me an appointment scheduled to switch units. She was very apologetic for the issues I previously incurred. I just really appreciate her reaching out to me and her superior customer service.

I have had storage units at other facilities and due to hard times, I lost my belongings. We found ourselves yet again falling on hard times, with covid and a disabling injury. The manager at this site (Justin) did everything in his power to help us out and we were able to keep our stuff this time. He went above and beyond to help as long as we stayed in contact and let him know what was going on. We are so grateful and will never go back to the orange company!????

We have had the privilege of storing our belongings at Extra Space for about 3 months now, I’ve had some terrible experiences with other storage facilities from, unauthorized access, theft, uncleanliness, and I could continue with that list...but not at Extra Space! The facility is temp controlled and always clean! The manager, Justin, is so great! He will go over all of the storage options available and strives to get you into a unit that will be the perfect size for all your needs! He’s also very easy to work with and understands the worries that go along with leaving your important items somewhere else. If you have storage needs, this is the place!!

Got their largest unit at a good price and it is worth it. Justin is friendly and very helpful. I highly recommend both Extra Space and Justin.

Impressed with the storage facility, location and staff. Also very pleased with Cliff and his friendly Extra Space Storage representation and professionalism.

I went there today had a wonderful conversation with Justin J Sandoval he gave me great service and great dad advice. I highly recommend extra space storage an try an see him if he is there he's awesome thanks again for everything.

Extra clean and safe storage facility and Justin Sandoval gave the best customer service you'll ever get.

Justin was awesome, he made it easy and fast with a great personality and very welcoming and helpful in locating the easiest way to access my unit. I gave it a four not because of the people that work here but the safety of my stuff a former renter informed me that they where getting robbed and to watch my stuff and to take pictures. On the day I needed to move my things in side my unit the door code did not work to access my unit and there was know way to get in to the unit and the office was closed.

Sitio sumamente cómodo para guardar y depositar cosas , ambiente totalmente climatizado e impecable la limpieza, la reserva y pago se hace todo a través de su página web

Worked with Ian, he was very accommodating and easy to work with. He was very thorough in disclosing all the fees and answered all my questions.

Clean storage space and helpful staff. They were able to adjust to the space we needed while we were there on site.

Nice and clean

Natalie was great! Answered all my questions on the phone and when I came down to look at the available units, she gave suggestions to help with max storage. Fast easy-peasy and now I am all moved in. Great rates, 2nd month free and even gave me a discount on the lock purchase. My only suggestion would be to get another cart or two. People tend to take them both at a time. Would recommend Extra Space to all my friends and family!

Nice clean place for stuff to be secured