Washington self storage at 6011 Blair Rd NW

I have had items stored at Ex-Space for several months. I've never had an issue that wasn't professionally handled with an extra-personal touch. I was late with my payment and received a gentle reminder by phone, not text or email. That was impressive ??. I am Always treated like I am the only customer they have. I have lost all hope with customer service across the board but Extra Space storage restored my hope.

James was so kind and helpful and went out of his way to help me get a storage unit in the middle of my move

My experience with Extra Space Storage was great. It was easy to select & rent a space online. When the space I was given didn’t meet my needs, James was very helpful in finding a new space for me. I’m very happy with Extra Space Storage.

I had a very positive experience with James at the Blair rd Washington DC location. As I was apparently misquoted a rate which was more than double the original rate. J ames worked with me for over a week to resolve this tssue. He made sure everything was handled and what he said he did. Thanks to him I am still a client. Thanks again to James' excellent customer service..

Storage is spacious

Was by far the smoothest storage experience I’ve ever dealt with. James was great answered all my questions and went above and beyond to help hopefully he’s working next time I come.

Very nice customer service, Available to show the units, patient to answer questions and help with the whole process. I recomend this place

Juan and jazz are awesome they helped my daughter rent a unit when she had nowhere to turn they are the team that keeps on giving 100% I will recommend to all my friends and family thank you.

I had given this place five stars because when I rented the space. The manger who help me with the procedures was very polite, kind and helpful. But are used my review to three stars because of an incident. It was the weekend and one of my guys parked the forklift inside the gated area, it was the weekend, and he thought it was OK to leave the forklift there. Big mistake I admit. Someone called me from the storage and he was shouting/screaming in the phone and was very rude. I admit again my guy made a mistake, it's OK with me call me can be upset, you can be firm and decisive (I would be) but also polite. I can tell you "Sir, your forklift is blocking the driveway, If you don't come and move today i'll bring a towing company to move and you will be charged for it". When I called the manager later on, he was very polite, and he told me he told them to move the Forklift if we don't move it. I told him that was fine with me. And if hadn't we move the forklift he would have had every right to tow it. Again this is a great place with nice people.. so I won't change my rating... I like to give people the benefit of the doubt, and I don't want the whole place to get a lower rating because of the actions of just one employer - most likely part time- on the weekend. But I hope the manager would make sure nothing like this happens again with any customer.

(Translated by Google) Very good (Original) Muy bueno

Juan was extremely professional and answered all my questions. If he’s a manager next week I wouldn’t be surprised at all!! I’ll definitely use this facility again in the future.

I'm moving from LA to DC in a few months but started ordering furniture early to anticipate delays so I needed a storage unit in DC. Their online service to rent the space and sign my documents was very easy and fast. The local manager even called me after I executed the documents to welcome me ask if I had any questions or concerns. Initial impression with the service was excellent.

Great customer service!

Jasmine always provides great service, and she’s very polite.

I discovered EXTRA SPACE when Searching for a storage unit close to my grand and daughter. I found a very convenient storage through Ex-Space, walking distance actually. What had made E-S special to me is the customer service, which means a lot to me. Bruce and Jazmine at the E-S I’m associated with are very attentive to my needs. I made a mistake and forgot to transfer money to an account I prefer to use for auto-pay. Instead of charging me a late fee for the delay in payment, I was given a courtesy call from Jazmine reminding me that perhaps it could have been a mistake on their end which ended up being my oversight. That was (in my opinion) excellent customer service. I give E-S 5-stars and highly recommend their service.

Great customer service!!!

Excellent experience from the start of the process to the end! The staff is fantastic!

I don't personally use it but it's well-lit every time and is well secured for my vision point and expect

Fast and friendly service. Great job Jazmon!

Great place to rent! Extra space team was a big help! Clean and neat property! His happy I referred all me friends!!