Abington self storage at 1430 Bedford St

Love them great employees And good customer service

Such an easy process and the sales assistant couldn’t have been nicer:) Highly recommended Extra Space Storage!!

The best. So clean and Chuck was so helpful. Also best price around for a 10x10 unit. Thank you.

I secured my unit online and had to call with some questions. The gentleman could not be more helpful! In times like this customer service is key and he nailed it.

Bill was super friendly and the process for setting up a storage unit was very fast and efficient. He took the time to show me the unit and explain everything I needed to know. Great customer service!

Updated - I need to update my review. After I did this review, the staff reached out to me directly to discuss my issues/complaints. As I stated in my original review, the staff rocks. They let me know that they had reached out to corporate to ask for a review of my accounts. They did this on their own and let me know about it. I was notified that both my accounts were reviewed and adjusted. The rate did go up, but not to an exaggerated amount. I waited a month to make sure that the amounts were adjusted correctly, as I was told they would be and since they have been, I am happy to update my original posting. I appreciate everything the team did for me and how involved they got. Not treating me like a number but calling me directly (twice) and working with me to get this fixed. Did I say how much the staff rocks?! So I am adjusting my review and the star rating. ----------- Original Post -------- Let me start by saying that the staff at this facility is fabulous and that is the only reason they get a star. I have never had an issue with the team. They have always been friendly and willing and able to help with anything that has come up or any question I have had. I sold my house, so I have two storage units here. Two months ago I got my first increase, in which I thought $40.00 a month was steep, but since I am facing the same situation anywhere I go, they have me with my hands tied. Now I just got my newest little postcard announcing a new rate increase. If I thought the last one was bad, I am blown away by the newest one. In one fell swoop I am being charged an 80% increase. You read that right, 80 PERCENT. This in my opinion is absolutely highway robbery. The facility knows that they have people between a rock and a hard place. What am I supposed to do, get another moving company and start all over again in another facility? Even if I could afford to do that, finding two units in one facility is almost impossible, now a days. I understand increases being needed with the cost of living increases, but this is just a crazy amount to be charged at one time. I feel as though its a bait and switch type of situation. They advertise low affordable prices, especially if you order online, and then as soon as they can, they just dig right in and so what if you don't like it, then move.....but like I said, move to where? Talk about taking advantage of the situation to pad your own pockets. What cost increase is worth an 80% price increase? There is no extra maintenance then when I first moved in, its not in a climate controlled situation so the heating costs have not gone up. One of my units doesn't even offer a light inside the rental unit, the light is only in the hallway by motion sensor, so I moved by flashlight to pack things correctly and safely inside the unit. What justification is there for this type of increase?

I had to find storage for a few of my items, I stopped into the Abington office where I met Charles- he is fantastic, showed me several units and explained the the whole process, this was a no brained, I took the unit. Thank you Charles!

The property is very clean and well maintained. Go see Chuk

I’ve had my storage unit here for about a year. They make it really easy to set up and even have locks available to purchase for the unit if you don’t have one ready. Everyone who works here is very kind and helpful. There’s also no hassle when you leave and the man that helped me out today was even able to prorate me since I moved all my things out shortly after I payed for the next month. I highly suggest coming here if you are looking for a solid unit where you can trust your belongings to stay.

Bill was super friendly and easy to deal with! Helped me get exactly what I needed. Great experience.

The guys who were working were awesome! Very helpful and accommodating

The staff was great and the unit was very clean. I would definitely come back if and when I needed another storage unit..

Nice facility, decent prices! Bill was very helpful and it was nice just having a chat while working out the details! Would recommend.

Could not ask for better customer service! Thank you Chuk and team!

Great experience with renting a unit online- quick and easy. The owner was very helpful with directing me to my storage unit when arriving.

Extremely helpful and easy to talk with. Very knowledgable about the complex.

Xtra Space storage is absolutely amazing!! Chuck is the Best!!

What a great experience! Chuk was extremely helpful during our move. He made a stressful situation go very smoothly. Thanks Chuk!

The employees went above and beyond to help me everything is always clean neat and safe

Clean lot, clean units, good rates, friendly employees. Customer service and integrity is a 12 out of 10 especially when dealing with Chuck. Recently I visited to pay my bill and and dropped a check for my company on the ground, about an hour later Extra Space Storage calls me and Chuck is on the other end asking if it was mine. He could have done anything he wanted with that check I'm blown away