Dedham self storage at 24 Providence Hwy

Latasha is a great person , she is very friendly and helpful. I've been a customer here for 2 years and she is new but I must say she will be a great..

The best storage facility in Boston. Impeccably clean, modern, convenient, and with amazing customer service and systems that just run smoothly. Manager Felix Padial is a gem - helpful, friendly and responsive. The overall team is great. I rented there for a year and when we moved out, I felt sad to leave - that’s saying something about a storage facility! :)

Very nice manager, very clean facility and secure. I highly recommend.

Very nice guy, Appreciate their help

Extremely clean and safe. And the staff is extremely knowledgeable, caring, and helpful! Specifically, Karen & Felix! Highly recommend ! :)

This place has always treated me amazing. I've been doing storage with them since 2019 and even though my rate raised slightly over the time it's never been more than a few bucks that I could swing no problem and Felix at the desk was amazingly helpful and kind when I transfered down to a smaller unit. He looked at what was available, the floor plans, and got me a unit not too far from where I was already housed. Overall 10/10 staff and service ever single time I'm there.

OK there is no perfect storage place and I used to work in the industry The good Hours are good: 6 AM - 10 PM Staff are professional, kind and attentive Facility is Clean Facility has covered loading area and code entry Unit is a good value for the area Bathroom is available during hours when facility is open (not just office hours.) This is a huge plus over Stor U Self down the Parkway. The needs improvement Marginal Security The main door is not secure enough and can be a liability it simply does not operate well and its safety mechanism makes it easy to force open without effort. This is something I strongly recommend that is addressed. Needs Improvement 2 While there are security cameras, the image quality is poor meaning good luck trying to ID someone or run a License plate if they steal your stuff or ding your truck. There are much better quality cameras available now that are not expensive. BIG ONE Needs Improvement Cannot use Cell Phone in the facility, There is no signal Stor U Self down the Parkway has strong Cell Coverage Throughout Cell phone repeaters like Cameras are available and should be mandatory in a building like this. Imagine you have an emergency and need to call 911 Imagine you are hungry and want to order lunch Imagine you are missing calls and texts while in storage (maybe an important call) Imagine needing to reach anyone. You are out of luck. You need to leave the building and make the call and this is not ok in a storage building as nothing is totally crime free. Construction Goof at the Loading Door The loading dock tilts back to the parking. You have to enter the code and while you are doing this your cart is rolling into the parking area. This is a poor and I would say stupid design. The loading area by code should be level in front of the door. Someone with a stroller should apply the brakes. Lots of carts BUT they have this pole on them. Lets say you want to be efficient and unload the cart in your locker. Here you have to CARRY the stuff off the cart to the back of the locker. This is a big pain in the (you know what.) All Business Here Don't be late on the rent you will go to auction faster than you can say dead beat. I understand from the owners standpoint, BUT there is no forgiveness and this is not in the best interest of either side. Storage company losses a customer and you lose your stuff. Which brings you to the conclusion why put you or your stuff in Peril? Get the insurance you probably will need it here. Again the staff is nice but for a modern building there are too many flaws.

Thank you to Karen and Felix who helped me last night at Extra Space Storage 24 Providence Highway, Dedham. A hero award goes to Felix, the general manager, for rescuing this middle-aged caregiver in distress. Last night I needed to identify a storage unit for my elderly parents at the eleventh hour and Felix answered the call, going above and beyond. From his initial reassuring words over the phone, to his fleeting bewilderment that turned to efficient problem solving at seeing me appear at the door just as they were closing for the day, he worked calmly and literally overtime to make sure I left with a unit, contract, and key in hand. Despite the late hour, perhaps since he knew I was going to be showing up after hours over the weekend after a long drive up from DC with a Uhaul full of my parents belongings - or perhaps because it is just who he is - Felix took the time to show me the unit, explain and have me practice the locking mechanism, showed me the emergency route and firestair, and also had me practice the code at the loading dock. He wanted to be sure the move in was going to go smoothly and, most importantly, that I felt ok about it. In seeing the person behind the problem, Felix reached beyond impeccable professionalism to sheer kind heartedness and shared humanity. I cannot thank him enough. ??

felix was great and helpful!! I highly recommend this facility which is clean and safe.

My name is joseph. I deal with dozens of customer service people throughout the day. Most times it’s a challenge, but very rarely do I have a pleasurable experience as I had when I visited extra space storage in West Roxbury. I had already visited two of the storage spaces that are for teaser rates until finding out when I got there it was going to be much more than they said. I went to extra space and a gentleman named Felix went above and beyond the call of duty to help me secure room at the promised price I can honestly say I can’t remember when I was treated with more kindness patients respect and honesty as I received from Felix. He went out of his way to try to calm me down as I came in upset and I left feeling much much better with complete confidence in extra space storage. I returned after renting the room and realized I need another room going back to the office Felix was getting in his car to go home and the office was shut down for the day. Incredibly he saw my desperation called his boss and got permission to re-open and power up the computers and rent me another room. This is something that you will never find anywhere else as the employees want nothing more than to go home as soon as their shift is over. This to me is what makes the difference between an adequate employee and an excellent caring respectful patient successful and fully capable employee as Felix is all of those. If I were ever a small or big business owner I would do everything I possibly could to surround myself with employees like Felix. If there were more people like him in this world it would be a much much better place to live. I strongly suggest going to extra space to anyone who wants to get the best value for their back and be treated like a human being not just another sale. Bravissimo to Felix. And to whoever hired him. Truly a job well done. With employees like Felix you are sure to be successful and go a long long way which I truly hope you do. Thanks again Felix you are the best!

Halló!! When you need a fast and good moving, talk to us!! We gonna be happy to help you!!

Felix was so helpful, knowledgeable, and polite. He’s an asset to Extra space. Thank you Felix for your assistance and patience.

Excellent customer service by Felix.

Karen and Felix x are very helpful and hard working. Great place to rent from!

Felix is excellent

Very good customer service and I felt very cared for while being serviced.

Great service from Felix, clean environment, convenient location

Had the pleasure of speaking with Felix and Karen for my storage needs. They were able to get me into a unit and accommodate for adjustments of what I needed. Great service, great location, great people!

This place is awesome, the gentlemen Felix was so helpful and knowledgeable. Location was nice and clean which is a plus when compared to other storage locations I visited. Best staff all around.

The rental was priced pretty well, although our price went up by quite a bit a few months after we moved in. Moving out was easy.