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Extra Space Storage facility on 901 Crane Ave - Pittsfield, MA
(55 REVIEWS)

Pittsfield self storage at 901 Crane Ave

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 7642

Directions

Intersections/Landmarks

Crane Ave and Dalton Ave

Directions from the North

Drive south on US-7 S. Turn left onto Crane Ave. Our facility will be on your left before Dalton Ave.

Directions from the South

Drive north on South St. Turn right onto East St. Turn left onto 1st St. Continue onto North St. Turn right onto Crane Ave. Our facility will be on your left before Dalton Ave.

Directions from the East

Drive west on MA-8A S. Turn right onto Crane Ave. Turn left to stay on Crane Ave. Our facility will be on your right.

Directions from the West

Drive east on Merrill Rd. Turn left onto Crane Ave. Turn left to stay on Crane Ave. Our facility will be on your right.

Frequently Asked Questions at 901 CRANE AVE

Do I need insurance to store my vehicle in Pittsfield?

How far in advance do I need to reserve a storage unit?

What sizes of self storage units are available for rent in Pittsfield?

Where can I buy moving boxes in Pittsfield?

What pest control and cleanliness measures are taken in Pittsfield?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

May 12, 2022

Yohmarie M.

Posted On Google

OVERALL RATING

I highly recommend Extra Space for anyone looking for storage. Easy, clean and affordable. Extra shout out to employee Kim at the Pittsfield, MA 01201 location. Thank you for all your help. She is always very helpful, friendly and informative.

Response from Extra Space Storage (5/20/2022)

Thanks for recommending Extra Space Storage, Yohmarie! We're so happy to hear that your experience with the cleanliness of the facility has been positive! At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're glad Kim is always very helpful, friendly, and informative. As always, give us a call at 888-storage if you need anything.

May 3, 2022

Kathleen S.

Posted On Google

OVERALL RATING

Excellent customer service!!! The units are very clean and secure.

Response from Extra Space Storage (5/20/2022)

Thank you for the kind words, Kathleen! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. If you ever need anything, feel free to stop by.

April 13, 2022

Phillip G.

Posted On Google

OVERALL RATING

What a great experience! Kim the store manager went above and beyond to explain The whole process. Being a first time storage user I had no idea what I was in for. Kim made it super easy and I highly reccomend you visit her!

Response from Extra Space Storage (5/4/2022)

Hi Phillip, thanks so much for recommending us. We are thrilled to hear your experience was great. We're glad Kim went above and beyond to explain the whole process and made it super easy. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

April 7, 2022

Alexis A.

Posted On Google

OVERALL RATING

Kim is amazing ! My first time here and her high spirit and friendliness sold me ! Great pricing and accommodation, highly recommend.

Response from Extra Space Storage (5/2/2022)

Thank you for your 5-star review, Alexis. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.

March 29, 2022

Charlie W.

Posted On Google

OVERALL RATING

Exceptional and Overall Quality Service from Kim! Excellent Prices! Very clean and safe! A place you can trust with your storage needs! Highly recommended! ??

Response from Extra Space Storage (3/29/2022)

Thank you for your feedback, Charlie! Providing renters with clean and secure facilities is our top priority. We're glad Kim was able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

March 23, 2022

Serena R.

Posted On Google

OVERALL RATING

I highly recommend extra space storage! They do business right. I had the pleasure of meeting and signing up with Kim. I am pregnant and going through a lot of moving around and building so I needed a space. I had a pleasant and informative experience signing up. Unfortunately I took on too much way too fast and I found I did not need the storage unit as soon as I thought and was worried about being charged for a space that I wasn’t even using. It was all very stressful and confusing but when I called Kim she came to the rescue! She made sure the payment didn’t go through and saved me some stress and money as well as welcoming me back as soon as I’m ready. I am so grateful for amazing people like this in the world and will be back if and when I need the space!

Response from Extra Space Storage (3/23/2022)

Hi Serena, thanks so much for your great feedback! We work hard to meet the expectations of our customers, and we're happy to hear Kim hit the mark for you! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

March 2, 2022

Nicholas P.

Posted On Google

OVERALL RATING

Great place great people, been a returning customer for years.

Response from Extra Space Storage (3/2/2022)

Hello, Nicholas. Thank you so much for being a loyal customer, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (413) 397-2660.

January 19, 2022

Vince c.

Posted On Google

OVERALL RATING

I was so glad to speak with a lady like kim as she is very professional and made me feel like the customer i am.not just professional but friendly and helpful, i might of wanted to vacate untill she offered a new option.wish more business had ppl like her, thanks kim

Response from Extra Space Storage (1/19/2022)

Hi Vince, thank you for your review. We're glad Kim is very professional, made you feel like the customer you are, and was friendly. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

January 13, 2022

Krystal B.

Posted On Google

OVERALL RATING

I really enjoy Extra Space storage as it was easily found and the customer service I received was amazing. Thank you for being available in a time in need.

Response from Extra Space Storage (1/14/2022)

Hi Krystal, We are super grateful for your 5-star rating! We are happy to hear you were served with the customer service you deserve! Give us a call at 888-storage or stop by the office if you need anything!

January 4, 2022

Patty F.

Posted On Google

OVERALL RATING

Very Clean and Secured units. Location is perfect. Kim at the front desk is extremely pleasant and helpful. I will def recommend extra space storage to all my friends.

Response from Extra Space Storage (1/4/2022)

Thank you for your feedback, Patty Ferrari! Providing renters with clean and secure facilities is our top priority. We're glad Kim is extremely pleasant and helpful. We appreciate you recommending us to your friends. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

December 21, 2021

Jer Z.

Posted On Google

OVERALL RATING

Kim was a pleasure to work with all this time. Any questions i ever had she had answers everytime. If need a storage space go to crane ave and talk to kim. She will hook you up!

Response from Extra Space Storage (12/22/2021)

Hi Jer, Thank you for the amazing review of Extra Space. We are thrilled to hear Kim has been pleasant and able to answer all of your storage-related questions. We value you as a customer and are here to answer any of your storage questions. Give us a call at 888-storage or stop by the office if you need anything!

December 17, 2021

Bob V.

Posted On Google

OVERALL RATING

Besides the $100 increase monthly it was a good place to rent storage. Hats off to Kim. She's the most friendly, helpful, kind person I have ever dealt with and she deserves a raise.

Response from Extra Space Storage (12/19/2021)

Thank you for the kind words, Bob. We're glad Kim was friendly and helpful! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.

December 13, 2021

Beau F.

Posted On Google

OVERALL RATING

Extremely helpful and friendly employees. Easy access. The only reason I’m giving 4 stars rather than 5 is due to a recent rate hike of about 40% by the new ownership that seemed a little excessive.

Response from Extra Space Storage (12/13/2021)

Thank you for your feedback, Beau! We appreciate you taking the time to share your experience and we value your feedback. Please stop by the office or reach out to us at 888-storage if you have any questions!

November 30, 2021

Nicole W.

Posted On Google

OVERALL RATING

Kim at Extra Space Storage was a pleasure to do business with. She went above and beyond, was very friendly and accommodating to all my storage needs.

Response from Extra Space Storage (11/30/2021)

Hi Nicole, thank you for your review. We're glad Kim went above and beyond, was very friendly, and accommodating to all your storage needs. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

November 30, 2021

william m.

Posted On Google

OVERALL RATING

Kim Lachowics was very friendly, efficient and helpful.

Response from Extra Space Storage (11/16/2021)

Thanks for the great review, William! We're glad Kim was very friendly, efficient, and helpful. Please call us at (413) 397-2660 if you have any questions!

November 30, 2021

Rose D.

Posted On Google

OVERALL RATING

Kim was such a help and so nice. She should be the manager!!! She is great!

Response from Extra Space Storage (11/30/2021)

Thank you for the kind words, Rose. We're glad Kim was such a help and so nice. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

November 18, 2021

Benjamin B.

Posted On Google

OVERALL RATING

The facility and manager Kim get 5 stars. We’ve rented here for 8+ years and it’s been a good experience. The reason I gave a 3 rating is for the price and communications from Extra Space. We have a 10x20 unit and the price was just increased by $80/mo - a 30% increase! And, this was the 2nd increase this year. I found out when I paid my bill on-line and up pops next months amount due that’s a surprise $80 more. Now we’re moving to a 10x10 unit to keep our bill down but it’s only $20/mo less than we were paying for a unit twice the size.

Response from Extra Space Storage (11/20/2021)

Hello Benjamin. Thank you for taking the time to share your feedback with us and for being a long-term customer. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If a rate increase is necessary, we send a letter to the mailing address we have on file 30 days in advance. Please call 888-storage if you would like to discuss your concerns in more detail.

October 27, 2021

Alyson T.

Posted On Google

OVERALL RATING

Wonderful staff , very helpful

Response from Extra Space Storage (10/27/2021)

Hello Alyson, thank you for the rating! We're happy to hear you had a great experience. Call us at 888-storage if there is anything else we can do to assist you!?

October 27, 2021

Greg Y.

Posted On Google

OVERALL RATING

We were selling our house of 30 years and needed some space to rent so we could declutter and prepare our home for showing. We stopped at the ExtraSpace on Crane Ave to request some information on how the process works. We could not have been treated better by Kim who I believe is the manager of the facility. She was extremely professional, patient, and very helpful. She took her time to explained all the options available to us and even took the time to show us the spaces that were available and got us the best price. Even at the end of our rental period when we were going to move out our mover change the pickup date on us and Kim extended our stay for us for a couple days for a very reasonable price. Great customer service I highly recommend.

Response from Extra Space Storage (10/28/2021)

Hi Greg, Thank you for taking the time to leave your feedback! We pride ourselves on having a patient, helpful, and professional staff, so we are thrilled to hear that you had such a positive experience renting with Kim! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate the recommendation as well as the 5-star review! Thank you for allowing Extra Space to provide your storage solutions. Please stop by the office or reach out to us at 888-storage if you have any questions!

October 26, 2021

Ryan B.

Posted On Google

OVERALL RATING

Nice, clean and secure facility in Pittsfield Ma. Kim is very helpful!!

Response from Extra Space Storage (10/28/2021)

Thank you for the kind words, Ryan. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.