Minneapolis Self Storage at 3216 Winnetka Ave N

Edited review 6/19/24: I'm improving this to 3 stars after speaking to corporate about the below issue. They have been getting a lot of phonecalls about this (unsurprisingly). They've made arrangements for compensation for the limited access until full operation is restored. They are also going to address the mishandling of the situation by this facilities manager. I will adjust it to 5 stars when they finally fix ALL access doors and I see an improvement in the management. Original Review, 1-star, 6/18/24: "One of their doors has broken and they are closing the building down with no access outside of "Office Hours" indefinitely. Meaning, you cannot go there Before 9:30am or after 6pm Mon-Fri. Cannot go Before 9:00am or after 5:30pm on Saturday. Cannot go AT ALL on Sunday. I inquired about being compensated for the extreme limitations they're imposing being that they are now only open when everyone else is ALSO at work and ONE DAY A WEEKEND. The manager basically said "too bad so sad". Started complaining about how expensive it is to fix things. Trying to argue that if they lower rates when the building isn't fully operational, they should raise the rates when it is fully operational then. WE ALREADY PAY FOR A FULLY OPERATIONAL BUILDING. How stupid can you sound? Seriously trying to make an argument that we tenants are only paying for a partially operational building with the monthly payments we already make? Really? That's the route you want to go? It's one thing if a door goes down. Fine, I get it. The door won't work for a while. Access unaffected. But if you seriously want to change the entire agreement and take away ~7 access hours per day and 1 entire weekend day without any sort of compensation? Access hours are supposed to be 6am-10pm 7 days a week. That's 112 hours of access throughout the week. They're cutting it down to ~51 hours of access. And still expect a full payment. Laughable. They think they can do whatever they want and spit in us tenants faces and expect us to just roll over, take it, and say thank you. WE. PAY. YOU. I've been at this facility through 3 different owners now. This is by far the worst team of management thus far who couldn't give two hoots about the tenants. They just care about the monthly payment. You heard it first here folks. If you want a partially operational building with very limited access at full market price, this is the storage facility for you. Edit: I would like to give a positive shout out to the assistant manager. I wish I remembered her name. She said she was new as of 6 months ago. She was very polite and understanding of the massive problem."

Awesome people to work with! Made my move so much easier!

I chose this place because my disability causes me a need for an easy access to my storage unit. So it was working well until the entrance to the building there by my unit was defective so they locked up that entryway. Now with my walker disability the locked off entryway is no longer convenient for me. It has made it much more difficult for me to get to my unit. Besides that they don't plan on fixing it anytime soon. I am handicapped. Why are they charging me the same price as if there were no change in access? I feel that is unfair to the handicapped.

Monica and Eddie are a huge asset to your company! Both very capable, knowledgeable, helpful and extremely happy and excited to help everyone out. I have just rented a second space and it was a no-brainer! Thank you, Extra Space Storage, Scott K., Golden Valley, Minnesota.

Great secure place

Outstanding customer service. Addresses your needs. Pleasant experience.

The person I did a live chat with didn’t know what he was talking about but when I called the store to ask about getting a second unit, my experience was wonder. Everyone I talked to was wonderful.

So far so good, the property manager eddie was very accomodating and patient with me so like i said. So far so good!!

Walker was very helpful and informative. Made the moving in process very clear and simple

Wonderful service. Staff is great would recommend