Charlotte self storage at 10609 Johnston Rd

Rafael was absolutely amazing! He is knowledgeable, professional and was patient with me as I selected the unit that best suited my needs.

Raphael is awesome!! He made sure my husband and our movers had everything they needed to get into our second floor unit. Raphael also took care of my billing concerns and was beyond professionally friendly.

Staff is amazing, place is super clean (Johnson and Park location) and organized. Prices are super fair and convenient layout. I couldn't ask for more.

Good storage facility and very protective of the storage units and everyone's belongings in the units.

Nice clean facility!!! Not ideal for big trucks though ??

I have had a good experience with Extra Space Storage. Good Customer Service and clean facility.

Rafael is the gentleman who helped me with superior, white glove service!! In an urgent situation/need, he not only followed up with me but was there for me once again at 7P to lock in my unit. If it were not for his responsiveness, sense of urgency, and care, I might have not been able to meet my move / storage deadline. AND he was extremely professional and personable. I’m excited to know that my late mother and grandfather’s things will be in a safe/secure and pristine environment. Thank you so much, Rafael and thank you Etta Space Storage for giving me that comfortable feeling of knowing that everything is going to be ok!!!!

Nicole was very nice, helpful, and respectful.

Nicole was very attentive and helpful with my move in process. And she saved me a month of storage payment ! I will be going back to Nicole at extra space for my next move! Place is clean and excels customer service from Nicole

Great experience using the storage here. Smooth process for reserving and checking out . Thanks to Nicole for the amazing customer service.

I rented here because my move was terrible and needed a quick place to store my items. This place is very clean. I will say that sometimes there is a bit of miscommunication between the staff and customer. So, I would just double check everything. Other than that, I would definitely recommended this place.

This was my second time talking with an associate and my experience was great. She made my transition to a smaller unit seamless and treated me with the utmost candor and care!

Great svc!

Nicole provided a Great service and was very professional. Thank you!

Nicole is an exceptional manager. She is always professional and provides top notch customer service! We’ve rented several units and have been very pleased with this facility.

Excellent service. Nicole is a terrific manager - have worked with her several times!

Nicole she was simple the best !!! Highly recommend

The reservation and rental process was quick and easy. I was able to reserve my unit and sign the contracts remotely. Will update after moving into the unit if there are any issues

Nicole was awesome! Went above and beyond to help us.

Nicole was above and beyond great..