Summerville self storage at 9670 Dorchester Rd

The whole experience from finding booking online, checking in, moving in and accessing the building is smooth and easy. Erika, the manager is the reason for the good experience. This is the second time I have rented from Extra Space Storage. Their facilities are clean, well maintained and attractive. Good access to carts. Check-in is made easier to fit the customer's schedule. My one suggestion is that all units have the capacity to use a second lock.

Erika gave me great service! She is sweet, personable and is amazing at what she does! If I could give 10 stars I would!

I called several places before speaking with Erica at Extra Space Storage. No one could match her customer service! She was very upbeat and had the best attitude. I told her what I needed and she didn't have it at her location but she checked the other locations for me. I told her I would check back later and that things were pretty hectic for me at the moment. I was quite surprised when she offered to call me back in a couple of days just to check in and to check availability again for me. Wow! Yes please! One less thing for me to remember to do! I ended up needing her sooner so I called her. We had lots of questions and she patiently answered them all. She got us set up over the phone with a storage unit and emailed me the contract to sign. Easiest transaction ever!

Efficient, friendly staff.

Great place to rent a storage unit if one is needed.

They have been awesome. I little pricey but I did select climate control. They also had some great deals and offer month to month, which worked out perfectly because I didn’t need the units for long. I would definitely recommend them.

I had never had a storage unit before April, so I didn’t fully understand how to choose a size. I placed a reservation online, and Erica called me to confirm. At that time, I was still uncertain about the size I needed, but she helped me decide. On moving day, I came to realize I underestimated how much space we needed, so I called Erica after we had moved a few items asking how we would go about switching at that point and what type of price were we looking at. When I tell you a 5 minute conversation with her solved the whole problem flawlessly! Then when I was preparing to move out the end of my, I spoke with her the week before, and she once again took care of my needs. Her customer service skills are next level!!!

Great location and super friendly staff!!

I did an online rental and when I got everything together, I needed a bigger unit. It was no problem.

Erika DeWald was awesome, lost my key to my lock and she was able to cut the lock for me.

The service was amazing. Very accommodating and helpful. The units and location is clean and well maintained. Prices are reasonable!!

People were nice!!

Super simple, the renting process and accessing the storage unit took less than 12 hours online. The facility is clean and well maintained.

Norman Hinson was very professional and courteous. He helped us with our selection of the storage unit that was best for our needs. He carefully went over all details of the contract and informed us fully on the payment process, including the benefits of paying annually as to monthly if we chose a long term contract. He also explained how to end our contract in order to prevent over paying on the last month or the availability of a refund if several months were paid in advance at the time you choose to vacate. He fully explained the Insurance costs and coverage, as well. Also, he fully explained the security that was at Extra Space Storage with the Fencing, Cameras, and he fact that late night / early morning hours were not allowed. In addition, he fully explained the Climate Controlled policy of the units and insured that our items will be kept in a very good environment the entire time we lease our unit. Thus, we did lease one of the largest units available and

Today I walked in and had the best experienced I had in a long time she was very friendly polite kind funny she also had very good customer service something I haven't seen now in a long time she was very good at her job and fast and for that I say thank you so much . thank you Erika .....

10/10 would recommend! Prices are reasonable and Erica is amazing. We needed to switch the size of our storage unit last minute and she was super helpful. This storage facility is extremely clean and smells great. I have no complaints! There were moving carts to help us, elevators and plenty of doors for access.

The manager, Erika was so helpful in helping me choose out the perfect size storage unit for my household furniture. I told her what I had and she told me upfront what to get and how to save a few extra dollars. Very helpful and honest. Great customer service as well. Thanks Erika!!!

Erika is always ready to ensure the needs of our Girl Scout troop are met and has been a joy to work with for the past two years. We highly recommend renting a unit here and will use them the next time we are in need of storage!

I had amazing service here and Outstanding Good customer service

Erica is always willing to help. It's so refreshing to know that customer service is still very much alive at this location. Thank you Erica