Fort Worth self storage at 990 Alta Mere Dr

Clean, great customer service. No need to shop around

Hello, I've been with extra space for about 2 years now and had multiple units, I will admit the location is much more well-equipped than others as far as the width of the aisles and accessibility. In addition to pricing was reasonable and accommodating at least for the first 1 1/2 years. At least it was until recently, the past 6 months that my rate was tripled on only one of my units, when I inquired about it they told me they revised my contract to increase the rates do the "supply and demand" I then brought up the question of why only one of my units as they are the same size they then applied a one time discount on only one of my units in the amount of the $30 keep in mind my units each had cost $80 then all the sudden went up to exceed $160 ,that's outrageous especially for a loyal customer you would think that they would Pride themselves as a company to take care of their loyal customers. unfortunately after speaking with corporate office they told me that this is an error and they were very apologetic and that my price should not have gone up at all and if it did go up that should not have gone up more than 20% so attempt to clear up any they applied fees during this time and then apparently retracted their previous statement. I decided to try to make my point by renting the same size unit and completed the rental for a total of $70 proving my point that increase in price was strictly on a basis of choice, and not of a supply and demand issue and for this reason alone I will NOT recommend this company to anyone until they can make a moral decision, one that does not come at the cost of their loyal customers.

I like the indoor units

Excellent service. Clean and secure facility. Good pest control. I stored my Jeep Wrangler in their vehicle storage area for 2 years. Just pulled the Jeep this weekend. No pests in the vehicle, cyclone fence kept the debris and weather off the vehicle. The monthly rate was worth it.

Our experience at Extra Space Storage off Alta Mere was AWESOME! Brian, who worked with us, was professional, efficient, and patiently. He ensured that we were knowledgeable about all cost and fees prior to signing a lease. The facility was also clean and organized, on top of being a personable and friendly!

Extremely professional and friendly staff!

She was very helpful very friendly I would use extra space storage again

I could not be happier with the storage I rented here. This facility it huge, spotless, well lit (we loaded in at 9:30 at night), and you can navigate a large moving truck through all the aisles/turns with ease. Great communication during the contactless leasing process. I would recommend this facility to absolutely anyone looking for some extra space.

Phillip and Cindy are fantastic, highly recommended.

The people at the Extra Space Storage on Alta Mere in Fort Worth, Texas and excellent in every way. I could not be happier with the service and the facitilites.

Cindy and Phillip are the best!!! Excellent customer service skills, caring, understanding, and professional.

Great Place to storage!! Phillip and Asia are the best!!

A great location and fair rates! Customer service has always been top notch ! Only con is the location desperately needs a separate RV storage gate entrance. I’m a long time customer and rent multiple storage spots,

Cindy was incredibly helpful! Super friendly. Reccomend them!

They are very nice ??

Great customer service and.storage facility was kept.clean

The staff is wonderful, very helpful and knowledgeable

All I can say is finding me a storage space was so simple easy when I contacted Extra Space Storage Alta Mere Dr Ft. WORTH, TX 76116!!!

Great People and Great Service

Convenient to highway and farmer's market and BBQ. High five.