Lynnwood self storage at 13822 31st Ave W

Great customer service the employee named Rose was kind, fast, and friendly. I recommend this business to anyone looking for a safe storage place.

Stoped by looking for storage in a couple months. Rose was great gave me all the information i needed to make my decision. I will differentiate be renting her when i need storage.i would recommend this stie to anyone. Rise was totally professional and knew what she was talking about

Speedy and professional service

Very quick and easy to set up. Friendly experience. Offers insurance for valuables at higher rate but worth it. Invest in the stock if you value the service!

Your storage facility is great!! I had my unit for only 2 1/2 months, unfortunately by NO fault of Extra Space some of my personal property was damaged. I am writing this review about the personal attention I received from Misty (a site manager at a different facility) and Rose (newly current site manager). The insurance company denied my claim. . I immediately called Extra Space and talked to Misty, she was kind, understanding and she told me she would do some investigating and get back to me. Guess what? She did exactly what she said. She enlisted the District Manager Judy and they discovered the staff person who was at the site the day I discovered the damage was no longer with the company. Misty asked me to give the district manager Judy a chance to contact my insurance company and explain what happened. She put my mind at ease when she said she would do what she can so I would be paid for my property that was damaged. I called back a few days later and Rose answered, she was the new site manager. She listened patiently as I explained the situation. She told me she would talk to Judy and find out if she had been able to contact my insurance company. We spoke several times in the following week and a half She called me when she said she would call me, she followed through on everything she said. THIS IS RARE!!! People that are in a customer service position often get busy and they are pulled in a million directions. A couple of days later I got an email from Insurance company informing me my claim was being processed for payment!! I was very grateful to Misty, Judy and Rose for whatever they did to make it happen. Today I received a call from Rose asking me if I had some pictures of damage items. I told her my check was being processed and I would not be getting it if it wasn't for all the help they gave me. I am not sure where or how The Extra Space Storage Human Service Department picks the people they hire,. Whatever it is, WORKS!!! I would of been happy if I received help from just ONE, but all THREE women cared and took time to help me. They did not forget about me or expect it to work itself out. They stayed on it and followed through. CASE CLOSED!!! LOL Rose is an Asset to Extra Space. She has the BEST follow through, her phone skills are A +, she never made me feel I was being hurried off the phone, she took the time to listen and to CARE. Extra Space be good to Rose, don't let someone else grab her up. Yes there are many in customer service that are good...but ROSE IS EXCEPTIONAL!!! Thank you. Sherryl

Loved it

There were some storage unit code organizational issues with them at first.. but Cindy was moved over from Puyallup to get the storage back in order and we almost had another issue with them today but nope she was amazing!! Great customer service!

Excellent facility and staff. mega clean and affordable.

Super clean, easy to work with and great friendly staff!

Thank you for the excellent and friendly service! Both the gentleman and lady in there were fabulous. 10/10 - highly recommended #GoDawgs

Fantastic rental rate and friendly staff.

Ease of access and location makes this place a no brainer if you live near this location. It's relatively nice/new as well and staff is easy to deal with. I'd be nice if they had 24 hour access in the future though.

Thank you, Wendy!

The staff is friendly and really go out there way to help you. And its so clean!!

Thank you ,Wendy . I will always use Extra Space when I need storage again.

I've enjoyed renting a unit from this location they have been absolutely wonderful with any help we've needed during our stay. The staff is all friendly & personable, very easy to talk to, the GM Wendy has always been a lovely pleasure to talk to or answer any questions I had & made me feel comfortable enough to be able to bring things to her attention & actually have something done about it. They respect the need for privacy in people's lives an left us alone for the most part & didn't try to get all in our business of what stuff we have stored, while at the same time keeping the property safe & keeping track of any issues or suspicious activity. Plus the property is very clean on the interior & exterior. I recommend this place for anyone's storing needs!

Nice and clean. Staff was supper helpful!

I was looking around at different locations for a unit to rent and the manager Wendy was very helpful and professional. The units were clean and tidy. And the location couldn't. be any better than this its close to home. I would gladly refer friends needing to find a space for storage to Extra Space.

The manager is patient with me. Sometimes I get lost in there.

This is our second location with this company. Super nice people who were very helpful. We got a 10x10 and realized we needed a bigger one. I asked if we could get a 10x15 and if there was one close to the one we had. The gentlemen working helped me out and found one right across the way. Love how secure this one is compared to our last location. If you need a place to store your stuff chose this location.