Extra Space Storage facility on 5904 S Ben Burr Rd - Spokane, WA
(140 REVIEWS)

Spokane self storage at 5904 S Ben Burr Rd

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 7327

Directions

Intersections/Landmarks

S Ben Burr Rd and E 57th Ave

Directions from the North

Drive south on S Freya St. Turn left onto S Palouse Hwy. Turn left onto E 57th Ave. Turn right onto S Ben Burr Rd. Our facility will be on your right.

Directions from the South

Drive north on S Palouse Hwy. Turn right onto E 61st Ave. Turn left onto S Ben Burr Rd. Our facility will be on your left.

Directions from the East

Drive west on Glenrose Rd. Continue onto E 57th Ave. Turn left onto S Ben Burr Rd. Our facility will be on your right.

Directions from the West

Drive east on E 57th Ave. Pass S Palouse Hwy and continue east. Turn right onto S Ben Burr Rd. Our facility will be on your right.

Frequently Asked Questions at 5904 S Ben Burr Rd

Are storage units climate controlled at 5904 S Ben Burr Rd?

Can I visit my storage unit after hours at 5904 S Ben Burr Rd?

Can you store a car in self storage at 5904 S Ben Burr Rd?

What is the largest outdoor storage space I can rent at 5904 S Ben Burr Rd?

How much space do I need for RV storage at 5904 S Ben Burr Rd?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

July 1, 2022

Sean M.

Posted On Google

OVERALL RATING

Awesome

Response from Extra Space Storage (7/2/2022)

Thank you for the excellent rating, Sean! We're happy we were able to provide a positive rental experience. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.

June 18, 2022

di c.

Posted On Google

OVERALL RATING

Excellent customer service

Response from Extra Space Storage (6/19/2022)

Thank you for the kind words, Di! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!

June 18, 2022

Nicole S.

Posted On Google

OVERALL RATING

Great customer service

Response from Extra Space Storage (6/18/2022)

Thank you for the kind words, Nicole! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!

June 2, 2022

Jack T.

Posted On Google

OVERALL RATING

Sandy was extremely helpful and friendly. The entire experience has been great.

Response from Extra Space Storage (6/2/2022)

Hello, Jack. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!

May 31, 2022

Travis L.

Posted On Google

OVERALL RATING

Sandy provided very friendly service, the unit was clean, and ready to move in!

Response from Extra Space Storage (6/1/2022)

Thanks for the awesome review, Travis! It's great to know Sandy was friendly and great at keeping our property clean. Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.

May 31, 2022

Kasey B.

Posted On Google

OVERALL RATING

Sandy was wonderful! We went to both of the other storage sites on the south hill and settled on Extra Space for their location, cleanliness, friendly & attentive staff. Highly recommend renting a storage unit here!

Response from Extra Space Storage (6/1/2022)

Thanks for the awesome review, Kasey! We work hard to provide our customers with clean facilities and friendly and attentive staff so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.

May 4, 2022

Linda L.

Posted On Google

OVERALL RATING

Very nice facility. Exceptional customer service by Sandra. She is fantastic. Rarely do I come across somebody that gives this type of service. A++

Response from Extra Space Storage (5/5/2022)

Thank you for the review, Linda! We pride ourselves on having a friendly, accommodating staff and are so happy Sandra was able to assist you! Feel free to reach out at any time at 888-storage.

April 7, 2022

Kris W.

Posted On Google

OVERALL RATING

Have had a great experience so far! Natalie and Sandy have been so friendly and helpful. They allowed us to drive out to the open spaces and pick the one we were most comfortable with and made sure we understood our contract completely. Thank you!

Response from Extra Space Storage (4/8/2022)

Thank you for the kind words, Kris. We're glad Natalie and Sandy were so friendly and helpful! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

April 1, 2022

Raphael

Posted On Google

OVERALL RATING

Facilities are very clean, office manager is professional and excellent at walking you through all the options available when renting!

Response from Extra Space Storage (4/1/2022)

Hi Raphael, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Don’t hesitate to reach out if you need anything at 888-STORAGE.

March 26, 2022

Jon C.

Posted On Google

OVERALL RATING

I’m giving 3 stars due to the amount of price increases this company has done since taking over. The billing has gone up twice in that past year. June 2021 I was paying $188 for a 10x25. They increased to $268 then I moved to a 10x20 to try and save. Now April 2022 going from $268 to $345. NOT EVEN A YEAR LATER!!! Pricing went up over $160 within A YEAR. The excuse you ask? Current Market Conditions. They literally store my car, nothing else. Now yes, they have to pay the their personnel and keep the lights on. What current market condition causes a $160+ increase in under a year. And that is just my storage. They will get you at a low cost then increase as soon as they can. I was going to be charged $345 a month while the website states 10x20 at $214…… Current market condition raised mine but new folks get a lower cost…. I closed my storage. So someone else can enjoy your price increase. Thanks for storing my car for the past 4-5 years. No thanks to your BS price increase.

Response from Extra Space Storage (2/6/2020)

Hi Jon. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Our customers start with a deeply discounted rate. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We are sorry to hear that your experience was negative, and we would like to speak with you about your concerns in more detail. Can you please call us at 888-storage?

March 14, 2022

brian g.

Posted On Google

OVERALL RATING

Secure, safe and amazing service every time. Thanks Sandy!

Response from Extra Space Storage (7/26/2020)

Thank you for your kind words, Brian. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!?

February 15, 2022

Lisa M.

Posted On Google

OVERALL RATING

My experience with storage has always ended badly until I moved in with extra space. The People at my unit have always been helpful and kind, they know me by name without having to look me up and genuinely care weather I am able to pay or not and with covid I've had enough times but they helped me gain control of my account without breaking the bank. I appreciate most or all how late charges are spread out so that the amount owed doesn't spiral out of control and unable to pay. I especially love the lady who is on week days. She has been helpful and attentive to my needs in several occasions even when it isn't her place to help. She has great customer service skills and even when I do something wrong she approaches it in a calm professional manor and never made e feel at rik of losing my unit or things

Response from Extra Space Storage (2/16/2022)

Hi Lisa, Thank you for the amazing review! We strive to provide each and every one of our customers with a positive review and are glad your experience reflects that. We are happy to know our team has been personable, helpful, kind, and mindful of your rental rate. Thank you for such kind words of our team. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.

February 12, 2022

Dustin P.

Posted On Google

OVERALL RATING

Sandy is the best, better than all the rest.

Response from Extra Space Storage (2/13/2022)

We think Sandy is great too! Thanks for the positive review, Dustin. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

January 24, 2022

Lawrence W.

Posted On Google

OVERALL RATING

Went to Ben Burr today to look at a couple units. Natalie was amazing she went above and beyond. Natalie has true Customer service and every employee should follow her lead. Great job on hiring an amazing employee.

Response from Extra Space Storage (1/24/2022)

Thank you for the kind words, Lawrence. We're glad Natalie went above and beyond and has true customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

December 9, 2021

Ann B.

Posted On Google

OVERALL RATING

Sandy at the Spokane South Hill location is exactly what customer service is about!! She is so extremely helpful and will go out of her way to accommodate your needs! I have never had a better experience with my storage needs. She has reached out to make sure all is well with me and my experience and ALWAYS does everything with a smile and such a wonderful person who is simply a joy to work with and be around in general! Thank you so much Sandy, for being the definition of a great customer service experience! I will refer as many people as I can!

Response from Extra Space Storage (12/11/2021)

Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Ann! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future.

December 3, 2021

L O.

Posted On Google

OVERALL RATING

Clean. Secure. Heated good option. Good lighting. Door stops and moving carts available. Sr. Discounts. Sandy in office is very helpful! Have used 3+ years (my bad).

Response from Extra Space Storage (12/4/2021)

Thank you for your feedback, L! Providing renters with clean and secure facilities is our top priority. We're glad Sandy was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!

November 24, 2021

Sean H.

Posted On Google

OVERALL RATING

I love this place!! Both Sandra at the south hill location and Katherine out off of Sullivan in the valley are both amazing! They are super kind and truly care about their clients. While there dealing with a personal matter they were so encouraging and sensitive to really finding a unit that would fit my needs. Thanks lady's!

Response from Extra Space Storage (11/24/2021)

Thank you for the kind words, Sean. We're glad Sandra and Katherine are both super kind and truly care about their clients. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

November 18, 2021

octavious t.

Posted On Google

OVERALL RATING

So helpful and always kind best customer service experience

Response from Extra Space Storage (11/18/2021)

Thank you for the review, Octavious! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!?

October 30, 2021

Yuge M.

Posted On Google

OVERALL RATING

They helped me out when I Was in a time crunch and took excellent care of me! Great place to store your car! Thank you so much!

October 16, 2021

Low L.

Posted On Google

OVERALL RATING

Sandra helped me and showed me different storage units. Talked to ma about prices and even though I already had plans to rent another companies unit I decided to rent with extra storage. Sandra was nice, helpful and she checks each unit making sure it’s locked. I even got a call when I changed my lock. She puts a sticker on your lock so they will know if you or anyone changes your lock! It’s mainly because of her I’m renting there. I have a 10x10! Area is secure. Clean! And feels safe. If deciding to rent here ask for Sandra! She’ll take care of you and get you setup!