Bradenton self storage at 1930 Cortez Rd W

Very helpful. Walked me through the facility showing me 2 different size storage areas. Explained what options were available. Pay for first month get second month free.

Vanessa is a great employee, she greeted me kindly and spoke with confidence the whole time she was helping me. She is a very nice young lady!

Worker was great with detail and understanding our needs

Great business to work with and facilities are spotless

Have rented from a few Extra Space locations. Will always look for them first.

I have been with ESS for years Always appreciate timely billing and above all the Super service that I have received from Sarah and Nick Greeted me with a smile and excellent service Look forward to continue service ... Dru

Very friendly and helpful staff. Very easy way to store my extra stuff with a convenient way to access it.

Excellent customer service! I always have someone there to help me or answer my questions. Sarah has been so sweet and helpful during my stressful move!

I was very pleased with the cleanliness of the facility. The manager, Sarah, was very courteous and helpful and answered all my questions. I appreciate that.

Great customer service and very easy way to store and access my belongings!

My experience was top notch they where very polite and knowledgeable and everything went very quick and Easy

Brett was very helpful, knowledgeable and pleasant to work with. Facility is very clean and organized.

Great friendly staff, very clean and well maintained property. Would definitely use again in the future.

Excellent customer service and well kept facility.

Debbie is amazing !

It’s nice there a lil hi but can’t beat it so it’s the place to go

Sara was awesome, very pleasant on the phone and was willing to walk me to my storage unit and show me how to use the lock set. Very professional in her appearance.

I have a 10 x 10 unit. It’s climate control. Paint is chipping off of the ceiling and falling into my unit. They seem to have a lot of problems with their keypads. What I mean is, weeks that turn into months because the keypad to access the gate that goes to the Another keypad that accesses the unit both did not work. That’s not a big deal if you’re in the front but it’s a really big deal if your unit is in the back. In fairness they did give me a prorated two week discount. Then when COVID hits they’re not sure how to proceed. First they supply sanitizing lotion at the entry doors, for a very short time. And then they tell the manager she can’t refill them but leave them there so it looks good. Then they Remodel the office and left the bathroom without a toilet. When you’re in a climate controlled unit inside it seems only sensible that you would provide the toilet. There is no reason for not having a toilet available for six or seven months. The reason they gave me is the guy that was remodeling it can’t get back. Who knows if that’s accurate but sort of ridiculous. Next they limit your access due to painting, then pavement and I will say this is good maintenance. Still inconvenient. When you first sign up and get a decent price, they will tell you the price may increase two times in the first year or three times. They mean it it will increase rapidly in your first six months. Most of these problems occurred and I’m guessing the district manager probably got fired. If not corporate needs to do a review of why he hides from good customer service. I can tell he treats the local employees like mushrooms. He doesn’t allow them any empowerment for local small issues, but trust them to manage multi million dollar business on a day-to-day business. Because he won’t call you back no matter how many times you ask him to. And the on-site manager says I can’t do anything but call district the manager. I’ve watch the on-site manager call the district manager, leave a voicemail, and email him and his assistant. They still won’t call you back. Maybe both of them got fired like they should be. I’m not complaining but I’m doing an evaluation as I have been in mid to upper management and specifically review little managers , like a district manager or regional manager, for efficiency of customer service specifically how they deal with two customers: Internal and external customers. Because if you’re not serving your customer who are you serving? Your competitor. I will say this though there is a very bright young manager who tries so hard to work with customer issues. In fact he goes above and beyond explaining and documenting all concerns. I have seen him personally write the emails and make the phone calls. That’s why I know the district manager was worthless and I’m sure he’s been terminated. Nick I congratulate you for working and doing excellent customer service when you know the person you Report to can’t deliver. These are my words and I am solely responsible for this review that was solicited by extra Storage.

Debbie was so personable, kind, attentive, and answered my call pretty much immediately. I have also used Extra Storage in the past at another location and they had a great staff as well. Thank you so much Debbie!

Experience was amazing. Staff was very friendly and helpful from beginning to end. Highly recommend this location.