Frederick self storage at 115 Wormans Mill Ct

I had the pleasure of having Ashley help me. She was amazing, very helpful and definitely went out of her way to make sure I had rented the storage unit I needed. You go Girl !!!!

Great service from Ashley, she was very knowledgeable and understanding what my needs were.

I was helped by a young lady we had trouble with the lock , very professional she helped us out and she was able to get us a new lock.

Yes it's long, but I heavily rely on detailed reviews myself when looking for services as it helps me avoid the bad apples out there. 2018-2019 review: There is two Extra Space Storage locations on the same street and they are not related, so make sure you go to the right address! With that said, Adam and Tracy are very personable, upbeat, and provided my husband and I with excellent customer service. I especially enjoyed my golf cart ride around the property to view different units : ) This location is competitively priced with modern cameras and office decor. Both Tracy and Adam communicate clearly with no hidden prices or surprise terms at check out. Overall, my husband and I had a very positive experience with this location. August 2021-: Almost two years later my military family is back in Frederick! This PCS season is the busiest moving experience I've ever had. There wasnt any storage available anywhere. I did find one somewhere else but the reviews mentioned mice and one lady had her whole unit destroyed by mice and the company took no action knowing they had a mouse problem. I decided my best bet was to hold out for Extra Space storage because they take great care of their property. They keep points of entry for mice and insects sealed, clean the grounds daily, and take other measures to prevent any kind of infestation. Anyhow,I called and spoke with Ashley, who took my info and called me when storage became available on a few different occasions but the dates didn't quite work. Still, the fact that she followed up with me meant a lot because I know she wouldn't have trouble renting their units, but she knew I was desperate. She gave me heads up of upcoming vacancies and encouraged me to check their website which they update daily with accurate information. Thankfully, one came open at the last minute that didn't have an over-inflated price like the rest of the companies were charging, so I quickly and easily reserved online. On moving day the moving company (Coleman) lazily packed my unit forcing me to rent a small 5x5 for the overflow last minute. It was close to closing time but Ashley cheerfully and quickly moved us into the unit. Meanwhile the movers were stuffing their faces and unbeknownst to me were throwing trash all over the grounds. Long story, but ultimately the movers wanted to get stuff dropped off at my house and then come back to storage. Little did I know they had no intention of returning to the storage unit. They sealed there container forcing us to leave boxes behind as our car was full. They took so long we were not able to return to get the boxes as the gates were closed. The next morning Ashley called to politely inform me of the mess the guys left. I was horrified because part of the reason I wanted to store at this property in particular is because they meticulously take care of the grounds and go above and beyond with pest prevention. Since we will be storing for a long period that is most important to me. I explained what happened with the worst moving crew on earth, and Ashley was very forgiving and informed me she already cleaned up the mess and waived the normal cleaning fee they would charge for that kind of thing. Ashley also assured me that when a larger unit comes open when the season calms down they will gladly just transfer me instead of starting me over again. This move has been a nightmare and I can't express my gratitude enough for Extra Space and the employees I encounter every time I use them. They always seem to hire the best. Thanks again Ashley, you have been so gracious and helpful while everything else was going wrong.

I called the 1-800 number for Extra Space Storage and was given pricing information and information on the units available. I was also given the number to the local Extra Space Storage. My husband and were moving from our 3000 square foot home with a full basement, plus a 2 car garage to a 2 bedroom apartment and we weren't sure if we were going to get a garage at the apartment complex. Before I could dial the number to our local Extra Space Storage I had a call from Ashley the manager at our local Extra Space Storage. In less than 30 minutes I had the information I needed to make a decision, I had pricing, including "insurance" and I had a signed agreement - with no commitment - meaning I could cancel at any time with no questions. Ashley listened to my needs and was able to get us a unit that met our needs - we needed a unit that if needed we could use to store a motorcycle. As it turns out we didn't need a storage unit because we found a single family home and won't be moving into an apartment but having a unit lined up and paid for put my mind at ease. My husband called it our storage unit insurance policy - As the housing market continues to be crazy, finding storage units could also be a challenge this is why I choose to rent a unit a couple of weeks before I would be moving stuff into the unit. On my list of things to do was to call to cancel - making that phone call kept falling to the bottom of the "to do list" Ashley called me because she noticed that we hadn't put a lock on our unit and she was concerned. So, with one phone call from Ashley I was able to cancel our agreement - no questions asked - just a big congratulations on your new home! The level of customer service provided by Extra Space Storage is outstanding. Ashley was polite, knowledge and professional. She took the time to listen to what my needs were and worked to find a match for our needs. If you have storage needs I highly recommend reaching out to Extra Space Storage.

This was my first time visiting a storage unit. I was a little nervous about how the process of getting a unit goes, but I’m happy to say I received wonderful customer service. A young lady by the name of Ashly greeted me with a smile and was happy to help me. I had a few questions and concerns, but Ashly didn’t hesitate to assist me with all that I needed. Keep up the great work!

I have to say the customer service I receive from Ashley is top notch. She has patience and explains everything with detail. This is my first time ever needing a storage unit and I have to say I chose the right place.

Ashley is a great manager,I rented a parking space at her site . Very friendly nice person

My experience at the Frederick location was good. I never been in a storage facility where the manager I believe her name is Ashley was a pleasure to deal with. She greeted me with a smile. She answered all my questions and was really patient with me all while trying to answer calls going in. It seemed the office was under staffed. All in all, Ashley made my plans to get a unit great. Thanks for your customer service it means a lot these days.

Convenient rental process, fair price, great location, knowledgeable staff

Ashley was awesome help to me, great customer service ensured everything went smooth. I will definitely be returning thanks to Ms Ashley.

When I got The extra space storage I did not know exactly what to do. Ashley was so helpful and so attentive to all of my needs and supplied me with everything that I needed to make my move easy. She was great.

Ashley had great customer service

Ashley does a good job taking care of customer needs and following up with a phone call. Have never needed to use storage space but if ever I need to use storage again I will definitely be using Extra Space Storage.

Awesome

Ashley from Frederick storage was very helpful and had amazing customer service! Highly recommend to anyone because she had great problem solving skills.

Ashley was amazing, she took the time to explain and understand all of my concerns. Exceptional friendly service in a clean, well lit storage area, I would definitely recommend this place to all of my friends because of Ashley…does she ever stop smiling???

Super friendly and helpful staff. Ashley was awesome to work with and very knowledgeable. I would definitely recommend this location.

I am a new customer and so far, I have been very happy with both the customer service my storage space at this facility. Ashley is a wonderful representative for the business. She is both friendly and professional with a genuine interest in providing the right storage for each customer.

This place provides great customer service. They ate clean , easy to reach and deal with. I set up over the phone and had access to my storage unit with just a couple of hours. They were decent in pricing, would highly recommend.