Austin Self Storage at 9215 S 1st St

I just got a new computer and the first thing I'm doing is to write a review to rave about the amazing customer service I received with the Extra Space Storage phone representative and their store manager (Kendra Wangler) at the 9215 South 1st St location. They were responsive, informative, polite, enthusiastic, and so very helpful. Moving is stressful and they made the experience seamless and painless. They are easy to get in touch with and gave detailed instructions. Their rates are competitive, their facilities are pristine with easy to read signs, and "green friendly". Even their prices for boxing materials are the cheapest I've ever seen. Kendra was transparent, calming, and made the process go smoothly and efficiently. THANK YOU TO KENDRA WANGLER AND EXTR A SPACE STORAGE. You should be proud of your services and deserve recognition.

I had a ground floor 10x10 storage unit for the past year. The office manager, Kendra, was extremely professional and helpful. The facility is clean and well run. Highly recommend it.

I arrived at my Extra Space Storage location about 4 minutes before closing and I was welcomed as if I was the first customer of the day. The associate took her time and explained everything fully and completely showed me to space and answered any questions that I had. She did all of this very eagerly and with a smile and a positive attitude I am forever grateful!

I had to find a place to store my household goods due to COVID and medical problems last May 2020. What a wonderful surprise in meeting the manager, Kendra. In a stressful situation she made the process go easy for me. I am a senior and she was an Angel. Not only does she have wonderful customer service, but she was very professional in any and all questions I have had since renting from Extra Space Storage. She welcomes you in such a way that it is like speaking to a friend or family member. Thank you for the opportunity for meeting, knowing, and working with Kendra and Extra Space Storage. Kim

Everything was done online. The service was efficient. The access to the unit was easy. The place was very clean and nice. Very nice experience.

Indoors storage space. They have a clean environment which is protected by cameras in hallways which makes us feel that our property is protected. Convenient hours makes for a comfortable experience to sort through our storage unit. Manager, Kendra, professionally presents herself and always available to answer questions or concerns. She has always been extremely helpful.

I have rented a climate-controlled storage unit from this location for over 4 years now. Today, I moved out and it couldn't have been easier! I live outside of Texas, and so my cousin said that he would go and load up my stuff so he could bring it when he visits. I called Kendra, explained the situation, and she made it so easy. They were able to go and empty the unit with no hassles. Everytime I have ever called, there was ALWAYS someone not only to take my call, but make me feel appreciated. I would definitely, without a second thought, HIGHLY recommend this location! And the best part of it? All of my things were exactly as they were when I put them there four years ago! Overall, it was a great experience! Thanks, Kendra!!

Extra Space Storage was absolutely perfect for me and my roommates needs??. We had to find a place to store our stuff the same way and we saw a deal at Extra Space Storage. It was so easy to set everything up and get the place. It took about 10 minutes haha. I couldnt believe it. The manager called me as soon as we obtained the storage unit and explained everything in detail and helped us with any needs we has. It was climate controlled so all of our electronics were okay, clean so nothing of ours was damaged when we moved out, and secure so we had no worries about anything that we owned getting stolen or whatever. They were so nice and accomidating when we moved out. The manager was so nice and warm while she made the moveout process quick and painless. The kicker about choosing this specific Extra Space Storage is that it has a goodwill literally a 2 min walk away. RIGHT NEXT DOOR!!! Any time that I was at the storage unit, in was able to just pop in and browse for anything I needed. Even after we moved out, we were able to donate extra things we didn't need right at the goodwill next door as well as get a new recliner for out new place. Extra Space Storage was perfect for us and our needs. It turned out to be the perfect place for us and i know it will be the perfect place for whoever decides to store here. We are definitely going to be using Extra Space Storage for our storing needs in the future. Thank you fir everything! Yall are awesome!! Dont change a thing!!!

Telephone representative was quick and patient to find just the right storage unit that was best for our request for interim storage before and after our house was on the market. They even gave me a senior discount without my even asking once I had supplied my birthdate on the application online. The storage facility is modern, clean, air conditioned and easy to get into and out. Excellent!

Good looking out on letting me know my automatic payment was no longer working since I replaced my bank card and new number was no longer on File,,,Your so awesome Kendra. 5 stars !!! ?????

The Store Manager gave upfront and honest information about the storge unit, they also keep the place nice and clean.

The overall experience was efficient, professional and the units are kept clean. The only reason for not giving 5 stars is because we got a corner unit which more of a triangle shape making it challenging to fit boxes and items in the nooks and felt like we lost space because of it. But with that said, I will definitely use again in the future, just not a triangle corner unit!

5 stars for the exceptional customer service Especially Kendra - thank you for all your help Shaun Oliver

Process was super quick and easy, units are very clean and secure! Kendra was very helpful in answering any and all my questions as this was my first time renting a storage unit.

Great customet service, kendra did everything we asked in a very short time.

I love renting with extra space storage!! Always clean,friendly,responsive, and compassionate!! Thanks Kendra!!

PROS: Very clean and nice employees in a very good location! CON: Limited hours of access.

Very professional and helpful. They obviously enjoy treating the customers with an interest in their situation.

Pretty good service. Nice staff and not expensive.

Extra Space catered to all my needs. Property MGR Sylvia, made the whole process smooth.. I will refer my friends to Extra Space.. The new property MGR Kendra, takes pride in her work and never without a smile on her face. Keep up the good work Kendra...