Anthony
Lol. As I read through these reviews, I have to say—they’re far from honest based on my own experience. When I first rented my unit, I was actually begged by Kay L. to leave a review about my customer service experience. I found that extremely disappointing because, in my opinion, her customer service was awful. I couldn’t understand why I was being asked to leave a positive review when my actual experience didn’t reflect that at all. This facility has to be one of the worst when it comes to rental increases. My rent has increased every four months, which is completely ridiculous. I started paying $141 a month for a 10x10 unit, and I’m now paying $369 a month. That is an unbelievable increase for the exact same space. Another issue I had was when I initially rented the unit. There was a promotion advertised online, but I wasn’t offered that promotional price. When I showed the property manager the price I had seen online, I was told that the system doesn’t update its prices very often. I found that explanation extremely strange and frustrating. At this point, I’m taking my business elsewhere. I found a better facility offering a larger 10x15 unit for only $102 a month. The difference is unbelievable. It’s also sad when customers feel like they have to move their belongings out within three months because they’re worried about another price increase. That should tell you something about how customers feel about the pricing structure. Extra Space Storage needs to do better for their valued customers. Complaints and concerns should be taken seriously—not simply acknowledged and then thrown to the side. Customers deserve transparency, consistency, and fair pricing.
We're truly sorry to hear about your disappointing experience with Extra Space Storage, especially regarding the customer service you received, the rental increases, and the issues with promotional pricing. We understand your frustration with these concerns and regret that your time with us did not meet your expectations for transparency and fair pricing. We take all customer feedback seriously and want to ensure your concerns are heard. Please contact us directly at 888-STORAGE so we can discuss your experience further. We wish you the best with your new storage solution.
Extra Space Storage (9/7/2026)
Google Review
