Exploring IT Service Desk Technician Jobs at Extra Space Storage
Launch your IT career with Extra Space Storage. Our IT Service Desk Technician I role is a great entry-level IT job for those looking to build real-world technical skills in a supportive, fast-paced environment.
If you're searching for entry-level IT jobs and want to work somewhere your contributions matter, Extra Space Storage may be the right fit. Our IT Service Desk Technician I positions are designed for motivated individuals who are ready to build a foundation in IT support—no extensive experience required. Whether you've recently earned your A+ certification, completed a degree program, or are simply eager to grow your technical skills, this role offers a solid career starting point at a nationally recognized, stable company.
Why Choose an IT Career at Extra Space Storage?
Extra Space Storage is the largest self-storage company in the U.S., and like any large enterprise, we rely on a sharp, capable IT team to keep everything running. That means steady demand for skilled IT support technicians, and a team environment where your work has a visible impact from day one.
As an IT Service Desk Technician I, you'll join a collaborative team focused on solving real problems for real people. We've been recognized as one of the "Best Places to Work" by Forbes and Glassdoor, and our commitment to employee development is something we take seriously. You'll receive direct supervision, structured training, and documented processes to help you succeed and grow.
What Does an IT Service Desk Technician I Do?
This is a Tier 1 help desk role, meaning you'll be the first point of contact for employees across the company who need technical assistance. It's hands-on, people-focused, and a great way to develop the breadth of skills that set strong IT professionals apart.
Your day-to-day responsibilities will include:
Resolving service desk tickets
Troubleshooting issues related to computer systems, hardware, software, and networking
Assisting customers via phone, email, and remote desktop tools
Documenting customer interactions accurately in a ticketing system
Installing, configuring, and repairing hardware and software
Following up with customers to confirm issues are fully resolved
Escalating complex issues to the appropriate next-tier support team
Following detailed training and how-to documentation to resolve tickets consistently
You'll be supporting both corporate and remote site locations, so the variety of issues you encounter will keep your skills sharp and growing.
Who is the Ideal IT Support Technician Candidate?
One of the things that makes this role accessible is that it truly is built for candidates who are earlier in their IT journey. You don't need years of experience to qualify. What matters most is your attitude, your aptitude, and your drive to learn.
Here's what we look for:
A high school diploma or GED (required)
An associate or bachelor's degree (a plus, not a requirement)
Help desk or equivalent work experience (a plus)
A+ certification and/or Network+ certification (a plus)
Basic familiarity with Windows operating systems and computer hardware
Excellent customer service skills
A detail-oriented, highly organized approach to managing tickets
Enthusiasm, a positive attitude, and a genuine eagerness to learn
Flexibility to work varying shifts, including some Saturdays
If you've been searching for IT support technician jobs near you and wondering if you're qualified, this role is specifically designed for individuals starting their early IT careers or switching to IT at any stage in their professional journey.
How Your Certifications Can Open the Door
If you've put in the work to earn your A+ certification or your Network+ certification, this is a role where that investment pays off. While neither certification is required, candidates who hold them stand out. These credentials signal to our team that you understand the fundamentals and that you're serious about a career in IT.
How to Prepare for an IT Service Desk Interview
Getting ready for an interview? Here are a few ways to set yourself up for success:
Highlight Your Troubleshooting Mindset
Walk us through how you approach a problem you don't immediately know the answer to. We're looking for candidates who think logically and stay calm under pressure.
Demonstrate Your Customer Service Skills
This is a help desk role, so share examples of times you've helped someone work through a frustrating situation, whether in a tech context or otherwise.
Be Open About Where You Are in Your IT Journey
This is a Tier 1 position, and we're not expecting you to know everything. What we are looking for is someone who is coachable, curious, and committed to getting better.
Talk About Your Organizational Habits
Managing a queue of open tickets requires discipline and a self-starter mindset. If you have systems for staying organized from a previous job, school, or personal projects, share them.
Mention Relevant Technical Experience
Even informal experience counts. Did you troubleshoot your family's computers growing up? Build a PC? Study for your A+ on your own time? These things tell us who you are as a candidate.
A Career Path Worth Starting
At Extra Space Storage, the Technician I role is just the beginning. As you gain experience resolving tickets, learning our systems, and developing your technical instincts, you'll be positioned to take on more complex responsibilities and explore exciting growth opportunities within the IT organization.
We're a company that promotes from within, and we believe in investing in the people who show up every day ready to learn and contribute.
Extra Space Storage (EXR) is a publicly traded company headquartered in Salt Lake City, UT. The company owns and/or operates over 4,000 self-storage properties across the U.S. Visit our careers site for current IT Service Desk Technician job openings near you.
