How Extra Space Storage Supports Owners Through Third-Party Management
Extra Space Storage leaders, Hannah Dorff and Eric Bishop-Berry, share how the ManagementPlus program helps self storage owners maximize success.
As the largest storage operator in the U.S., Extra Space Storage leads the industry in revenue growth with over 4,000 locations nationwide. A key part of our success comes from our ManagementPlus program, which launched in 2008 and continues to bring Extra Space Storage's operational strength to independent storage owners nationwide. Vice President of Third-Party Management, Eric Bishop-Berry, and Senior Manager of Third-Party Management, Hannah Dorff, walk through the benefits of our advanced third-party management program. Learn more about it below!
What is the ManagementPlus Program?
Extra Space Storage's ManagementPlus program helps independent storage owners maximize their operations by tapping into Extra Space Storage's trusted brand, proven tools, and experienced team. With over 4,000 stores operating under the Extra Space Storage name—including a mix of wholly owned properties, joint ventures, and third-party managed locations—the program's core purpose is to give partners access to world-class operations without having to give up ownership. Through ManagementPlus, our partners benefit from the same systems that have made Extra Space Storage an industry leader, helping them enhance performance and grow their investment.
Why Storage Owners Choose Extra Space Storage for Third-Party Management
Storage owners consistently choose Extra Space Storage for third-party management due to the variety of advantages offered by our established platform. Our best-in-class revenue management and pricing models are designed to increase overall revenue. Partners benefit from our shared infrastructure, gaining access to responsive call centers, a national marketing team, experienced district managers, and advanced systems that support our extensive network of stores. This full-service operational support helps alleviate the day-to-day burdens of management, allowing owners to focus on their investment while we handle the complexities of running a storage facility.
Experience the Extra Space Storage Difference: What Sets ManagementPlus Apart
What truly sets the Extra Space Storage ManagementPlus program apart is our commitment to fostering a unified experience across all properties.
“One of the great strengths of our platform is that we manage third-party properties exactly the same way we manage the properties we own. What does that mean for our partners? It means the same district managers who operate our owned stores also manage theirs. The same call center agents answer the phones. The same marketing team drives awareness. The same revenue management and pricing models are applied. This creates a seamless, consistent experience across all Extra Space Storage properties.” - Eric Bishop-Berry, Vice President of Third-Party Management
We're dedicated to ensuring our partner-managed stores receive the same level of attention and resources as our owned locations. ManagementPlus delivers the same high-quality service, robust support, and consistent commitment to success across our entire network.
A Scalable Solution for Every Owner
Our ManagementPlus platform is designed to accommodate the diverse needs of every storage owner, from single-store operators to those with a portfolio of 100 or more locations. Regardless of store count, each partner receives access to our comprehensive data analytics, dedicated support teams, and industry-leading tools, ensuring owners can grow confidently with a management program built to evolve alongside their goals.
Powered by People
The success of Extra Space Storage's third-party management program is fueled by our people. We place a strong emphasis on hiring, training, and retaining top talent across all of our teams. We understand that brand consistency and customer experiences are directly tied to strong frontline support. Our green storage unit doors symbolize the trust, professionalism, and performance that customers and partners alike can expect from every interaction with the Extra Space Storage team.
A True Growth Partner
ManagementPlus offers a dynamic partnership that extends beyond day-to-day management. Owners also gain access to a suite of strategic financial tools designed to support growth at every stage—including bridge loans to navigate the critical lease-up phase, equity investments to facilitate portfolio expansion, and even acquisition opportunities for those seeking long-term partnerships. Rather than utilizing a one-size-fits-all approach, Extra Space Storage builds relationships tailored to each partner's goals to foster lasting success.
Performance You Can Trust
Extra Space Storage leads the self storage industry in revenue growth, and we share that success with our partners. Our proven operational model is designed to help storage owners significantly drive their return on investment (ROI) while reducing the day-to-day operational stress associated with managing a storage facility. We approach each partnership by understanding what our owners are trying to achieve, then pair them with the right solutions to get them there.
“Ultimately, people invest in self storage because they’re seeking a return on their investment. Extra Space Storage has proven, over the past decade, to be the industry leader in revenue growth—and we’re committed to continuing that track record for our partners.” - Hannah Dorff, Senior Manager of Third-Party Management
Article Contributors
Eric Bishop-Berry, Vice President of Third-Party Management
Eric Bishop-Berry joined Extra Space Storage in 2014, with the initial responsibility of managing day-to-day activities with large third-party management accounts. Eric has since transitioned to focusing his efforts on the continued growth of EXR’s management platform. In particular, Eric devotes his time to actively growing EXR’s management of newly developed self-storage facilities. Eric has his Master of Real Estate from Texas A&M University and a B.S. in Environmental Planning from Plymouth State University. Prior to EXR Storage, Eric worked in the Salt Lake City office of CBRE.
Hannah Dorff, Senior Manager of Third-Party Management
Hannah Dorff joined Extra Space Storage in 2020 after several years in the Hospitality industry and joined the ManagementPlus team in the Fall of 2021. During her time in Hospitality, Hannah focused on Revenue Management and Group Sales and Events in different cities across the United States. Hannah graduated from the University of Utah with an MBA and Brigham Young University with an undergraduate degree in Recreational Management.
Seeking reliable third-party management services for your property? Extra Space Storage manages more than 4,000 properties across the U.S. and offers an industry-leading third-party management platform. Explore our ManagementPlus program to discover how we can take your operations to the next level!
