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Frequently Asked Questions
When did Storage Express merge with Extra Space Storage?
Extra Space Storage purchased Storage Express in September 2022.
Will anything change with my current Storage Express rental?
While you may start to see some communications from Extra Space Storage, rest assured your Storage Express rental will remain unchanged. You will continue to experience the same top-notch customer service and quality that you’ve come to expect from Storage Express.
Will I still access my unit the same as I do today?
Yes. Storage Express customers will continue to access their units the same as they do today.
Can I manage my account online?
Yes, however, Storage Express customers will now manage their account through the Extra Space Storage My Account portal. With My Account, you have 24/7 access to your account. This means you can find your gate access code, make payments online, enroll in easy pay, find your facility contact information, and update your personal contact information.
How do I pay my bill online?
Yes. You can make payments anytime through My Account or enroll in easy pay.
Who do I contact for customer service?
You can call or text us at 1-800-STORE-IT (1-800-786-7348) daily from 06:00am - 10:00pm.
