Yvonne
Think twice before renting from this location. I reserved a unit at a specific price and even downsized to a smaller unit because the reviews seemed positive. The day before my move-in date, my reservation disappeared. While I was out of town, the facility called my phone 10 times. When I confirmed I was still moving in and mentioned that the number of calls worried me, thinking there might be an emergency, my reservation was changed shortly after. It felt like retaliation. When I called customer service, the representative insisted units are first come, first served. That isn't accurate: I had a confirmed reservation, and I have screenshots to prove it. I'm glad I saw how they operate before I moved my belongings in. If you're a small business, I'd be cautious about trusting this company. A storage company that doesn't communicate and makes changes to your account with no notices, will more than likely engage in shady business practices to steal what's stored. 1 star.
Thank you for bringing this to our attention, Yvonne. We're truly sorry to hear about the frustrating experience you had with your reservation and the way our communication was handled. It is never our intention for a confirmed reservation to disappear without notice, and we completely understand why the situation felt alarming and unsettling, especially while you were out of town. We also want to acknowledge that receiving multiple calls and then experiencing a change to your account shortly after must have felt very discouraging. We take concerns like yours seriously and want to make sure this is properly reviewed. Please give us a call at 888-786-7243 so that our team can look into the details of what happened and work toward a resolution. We appreciate you taking the time to share your experience, and we hope to have the opportunity to address this with you directly.
Extra Space Storage (11/9/2026)
Google Review
