lacy
The employees here have been very helpful. Definitely recommend this location, simply because of the customer service. I’ve rented at other locations/storage facilities and I never had as friendly or helpful of an employee as I have here. Thank you Brett and Ivan for your help! ***Spoke way too soon. This place will rob you. Good luck trying to move out. You’ll sign a move out agreement, communicate you won’t be back (which they acknowledge), you sign a lock cut agreement but…. jokes on you… you’ll BE STUCK! They have continued to charge me for months and then threatened to send me to collections. Last week Brett said “sorry that happened, don’t worry about collections or any payments, your account will be closed now”. I thought the headache and threats were finally over. NOPE! They keep calling, they left all the fees on my account and threatened collections AGAIN. This time “well if you pay a $90 vacate fee then we’ll close it”. WHAT? I paid everything, signed everything and communicated everything in July already and it seriously won’t stop. I’m trapped! This is the first time I’ve ever raised my voice and become emotional with a business. Today, while talking to me like this is MY fault, Ivan tells me “okay (after paying “just” $90) NOW you don’t owe us anything”. Yeah right. I’m expecting a call from them soon, threatening collections AGAIN and having to pay more fees… STAY AWAY BEFORE YOU THEY TRAP YOU
We are sorry to hear about the confusion surrounding your move-out and continued charges, Lacy. While we’re glad Brett and Ivan were helpful, we take your concerns about fees and collections seriously. Please contact us at (480) 750-7913 so we can review your account.
Extra Space Storage (10/13/2026)
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