Phoenix Self Storage at 2718 W Glendale Ave

Customer service on point, Angel was a pleasure to talk with.

I didn’t have any sort of issues with the place. Only thing that disappointed me was that this specific location was very full of bums. I came in close to 10pm one night to get some stuff out, and came across some people that were sleeping in the units. Freaked me out a bit. Not to mention I had roaches in my belongings when moving out.

I want to be as sincere as I can regarding my review with this business. With that being said I am satisfied with the customer service that both (William & angel provided to me) Great customer service. Could not have asked for anything better. On top of that I would Sincerely appreciate that they take a bit more control regarding pest. Such as spiders, cockroaches, and grasshoppers. I do understand that sometimes there's- filthy customers that bring that with them and don't even clean their items before storing them, and it might be out of the control of management but maybe checking the unit for live spider webs or any death pests before renting it out or having the customer come in would make a huge difference. The last thing that I did not like is having to use the front parking lot to access my storage instead of an access gate. I do understand that that is the way the storage units are set up, and they gave me the closest one they had to the double doors and I truly appreciate that. Another great thing I would say is the time frame of which you have access to your storage which is from 6:00 am to 10:00 pm. The last thing I would like to say is that most of the time that you come here there won't be any available carts or wagons to move things around or take multiple items from your car to your storage which makes it a bit more difficult to unload your items rapidly, because you have to be coming back and forth and take a couple items at a time then setting them down to put in your number into the key pad. (quite a struggle) I do hope that while I am there for the rest of my month or if I renew for another month the carts' situation gets resolved. So that it can make my dropping off items or taking out items easier. I have had a good experience so far the couple of times I've been there been able to get in and out quickly.

Nice and helpful manager !

Requested a spot outdoors, and was given one indoors. The carts were small, but sufficed because there were multiple. Not the best, but it was okay. They store my stuff, so can't complain...

Very clean and secure facility

Let me start by saying " I think Self Storage is one of the Biggest Rip Off's going right now / Using the current situation to take advantage of people. I consider myself a VSC (Veteran Storage Connoisseur.) ??. Having rented consistently for 10+ years at no less than 10 different storage facilities. ???? Anyway about this particular location, I would consider it above average. Mostly because the manager has been very helpful and his CS skills are a breath of fresh air in comparison to the managers we have dealt with at other facilities recently. Beyond the great customer service the place is okay, it's new, so it should be. But it's difficult to get in and out of quickly, they don't have enough drop of area. Two spots in the main area to pull in with a truck otherwise you have to park & unload in a fire zone. It's been pretty busy Everytime I have been there and hauling stuff from the fire zone is a pain in the butt. Plus finding a cart to haul stuff in can be difficult and annoying. They need more for sure. Oh let go back to the Rip off

A friend of mine has a large unit on the first floor. I've visited many times at various hours and have always been impressed. The facility is well lit and spotless. The climate control is on point, it has been cool everytime I've visited. Regardless of the temperature outside. The parking areas are well lit and free of any trash.

Great customer service, only a few problems at the beginning like renting us a unit that wasn't ready and since it was Sunday the office was closed so we had to return home with everything. Otherwise it was great .

Very helpful.. thank you William

William was extremely nice, helpful, and willing to answer questions and show me to my unit

Helped my bro put stuff into his storage. Place was clean but could not find the restroom in that maze. Lol

Climate controlled, staff is very friendly and helpful, building is clean!

The customer service here is outstanding representatives are excellent thing patient they listen to you. The insides are clean the outside just clean as they can be. The reason I gave it four out of five stars is the pricing it is way too expensive small budget

Recently I had to pack up my sons one bedroom apartment, and this bran New Extra Storage place is like a maze, a little scarry for a woman to be alone at, but it's very clean and climent control and the price is fair to middilin.

Very Professional experienced Nice Storage Facilities

Friendly and affordable price

Thank you William for going out of your way today and for the excellent customer service. You went above and beyond and demonstrated sincerity and patience. I highly recommended this facility.

Clean polite good prices! You can get first month free/for just admin and insurance plus lock price. If you’re keeping less than a month it’s a great deal

Great experience