Jason
August 23, 2026
This used to be a good independent storage facility, and then Extra Space purchased it and now it's being run into the ground. Front gate has been broken for weeks. Obnoxious, but I can get past that, there's another entrance that can be accessed. But now the indoor facility ELEVATOR IS BROKEN and has been out of service all week. I went today because I need to get items out of my 2nd and 3rd story units to use for work tomorrow and the elevator is still broken. I can't carry this stuff down 3 flights of stairs, so I'm just screwed. And to make matters worse no one works on site on Sunday, so there's no one to talk to, so who knows when I will actually access my stuff. I called the office number and got transferred to a call center in another country. Basically one person runs this whole facility by himself Monday - Saturday. Must be nice Extra Space to take your customer's money but not fix anything and only employ one person (probably paying poverty wages) to run a whole facility. If you're in Elk Grove there are so many other storage facility options, spend your money elsewhere.
Your feedback is invaluable to us, Jason. We apologize for the inconvenience you experienced at our facility. Please contact us at (916) 250-3900 to discuss your concerns further.
Extra Space Storage (8/25/2026)
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