Irvine self storage at 6401 Oak Cyn

I’ve been renting my storage spaces her since 2016 when they opened. Tom, Mike and Kevin are always so helpful and honestly always seem to strive to do the best for you. Even throughout these trying times, they have and continue to be so customer service focused. I really appreciate them! ??

Great place. Easy in, easy out. So clean

This place is awesome. Straight to the point and no hidden fees or gimmicks. Mike is the guy, he gets you in and out and if you can't find the unit you're looking for they will recommend other options at their sister location and lock in the price for you. Highly recommend coming here.

Excelente customer service Tom is very professional and helpful very clean all employees have outstanding work ethics thank you!!!!

I like it! Everything looks great! The place is clean!!

I've been a customer since December 2017. Got in at a great internet special for 300 sq ft or two 10x15's for $244.00. Since I've been there I have had 5 rate increases. 5 months in I had a 8.1% increase. 11 months later I had 3.8% rate increase, but I had requested a rate reduction which management (Tom) requested with corporate and it was approved. 9 months later I had another rate increase of 10.2% rate increase. I requested a reduction, but it was denied. Now 9 months later, and presently October 2020, I received another 9.5% rate increase. I once again requested for a reduction with Mike. He put in a request and about 5 days later, he followed up with a phone call to inform me that it was approved. Appreciate the follow up because many times it feels people blow you off by saying they'll call you, but do not. Rate increases are normal,, but just wanted to show what increases may look like. PROS: storage units are clean, mine is climate controlled. Security cameras, gates and passwords required to get in. Management is friendly and does work with you if you do request a reduction in your monthly payment. Appreciate that they follow up with a phone call when requested. Lastly, I bought my locks from them and one of the locks last month would not work. I brought it in and explained it to Mike and he simply replaced it for free for me. Thanks Mike!

I come here often and noticed time and time again the hard work and sweat that one of the employees named Jessie I guess the maintenance worker has put in to make this place perfect! He has great customer service skills and is a credit to any growing organization. He’s always happy and smiling whenever I see him. I highly recommend Jessie and would give high praises!

Kevin at the Oak Canyon location was super helpful and very patient. Great customer service!

Great price. Easy registration and move out process. Great customer service. Friendly. Shout out to Mike, the Assistant Store Manager, for the help regarding payments and such.

Great experience!

Clean and great location. Elevators work fast and dollies make it easy to unload. Best part was how easy customer service made the experience. Mike was so accommodating and helpful. Would definitely recommend this storage.

I have been renting space for about 10 years from Extra Space. RV space when I needed it, large storage and small storage. When my needs have changed Tom the manager made it happen fast and easy. My property has always been safe and never had a problem. Extra Space is a good company but Tom brings it up to another level.

Actually really impressed with site and storge units. Really secure. Clean and well organized... a little difficult to find you way in the maze of storage units, but not too bad.

We are renting space to keep our camping trailer. The facility is secure, clean and spacious. And the staff were great.

Great experience, great customer service. I did everything online they got my unit ready and opened so I could start my move after hours.

The staff are nice and helpful. The facility is clean

Extra Space is the best company for storage hands down. The Oak Canyon location is amazing and the staff is superb. Tom found me the perfect unit at a great price, the whole process was a breeze. The location, customer service and hours of this facility are so far ahead of the competition this place clearly offers the best value that money can buy. Over the years, I have rented from all the other providers in orange county and Extra Space Storage is hands down the very best by leaps and bounds. Thank you!

Great customer service and friendly staff.

Great friendly service. Very fast renting process. Thank you.

I recently spoke to Tom about an issue with my mom's storage unit and he was so cool. He gave me time to explain the situation and really listened. That made all the difference. ????