Moon
An employee unlocked the door while I was using the restroom. Prevert behavior. The employer said there is a policy regarding not using the restroom for other means. More lies and deflection of responsibility. I went to the office and complained. Not only that, the employee lied and said they called to whoever was in the restroom and no one acknowledged, another lie. I was standing by the sink and made my presence known. Two employees came to the restroom and unlocked the door. I was upset. Liars and sick and twisted-minded people. My advice is to stay away from these people they are wild and will lie and deflect and shift blame elsewhere. It's sick! My complaint was filed with corporate: To Whom It May Concern: I currently rent a unit at this storage facility, and I am writing to formally report a serious incident involving two employees who walked in on me while I was using the restroom. The incident left me feeling humiliated, violated, and extremely uncomfortable. I made my presence known while inside the restroom, including verbally responding and standing by the sink. Despite this, staff later claimed that no one responded when they called out before entering. That statement is false. The facility’s cameras should reflect the timeline of events and support my account. What further concerns me is the response afterward. When I brought this matter to the attention of the staff, responsibility was deflected rather than addressed appropriately. A regional manager or supervising manager later contacted me, but instead of seriously acknowledging the issue, they appeared to support and defend the employees involved rather than address the misconduct and the impact it had on me as a customer. This situation reflects a serious lack of privacy, professionalism, and accountability. I believe this matter deserves proper review and corrective action to ensure that no other tenant experiences a similar violation. ??NEW DEVELOPMENT?? 09/23/2026 I had to file a civil lawsuit against Extra Space Storage and the manager Ahmia Carter. Here the thing because of all this they want to end my rental storage for their bad behavior. I promise you when I tell you they do not take responsibility for any wrongdoing. It's everybody elses fault but theirs. I would stay away from these people. I could not help but laugh at the choices they make when I literally trying my best to be fair and reasonable with them. These people are the exact opposite unfair and unreasonable and insanely illogical.
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