Robert
November 12, 2026
????? 5-Star Review Exceptional Customer Service LUIS & FERNANDO! Thursday 11/12/2026 Evening staff I want to take a moment to recognize two outstanding employees at Extra Space Storage, Luis and Fernando, for going above and beyond to help me tonight. I’ll admit that in the past, I had an unpleasant experience with the facility’s staff, but that is behind me. Tonight, Luis and Fernando completely changed my perspective with their kindness, professionalism, and exceptional customer service. After visiting my storage unit the previous day, I realized I had accidentally forgotten to put my lock back on. I was extremely worried about the safety of my belongings. Unfortunately, by the time I contacted the facility, they were already closing. I desperately asked Luis if someone could please check my unit. He initially explained that they were already closing, which I completely understood, but I was still incredibly concerned. Then something happened that I truly appreciated. Luis called me back and told me he would make a one-time exception to check my unit. Not only did he make sure all my belongings were still there, but he also took a video to reassure me that everything was safe. He even secured my unit with a temporary lock until I could return the following morning at 8 AM. Now THAT is what I call exceptional customer service! Luis and Fernando, I cannot thank you gentlemen enough. You didn’t have to go out of your way, especially after closing hours, but you chose to help someone who was genuinely worried. Your compassion, understanding, professionalism, and willingness to go the extra mile did not go unnoticed. As someone who has experienced both sides of customer service at this location, I believe it’s important to acknowledge when employees truly make a difference. Extra Space Storage, you have two incredible employees in Luis and Fernando. They deserve recognition for their outstanding service! Thank you both once again for giving me peace of mind and making sure my belongings were safe and secured. I sincerely appreciate you gentlemen! Five stars for Luis and Fernando! ?????
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