Sacramento self storage at 3000 B St

UPDATE after major OBSTACLE to moving in to the space I initially rented here!! Though I initially was very impressed with this storage company, huge disappointment overtook that first impression for this reason: Upon arrival at the entrance gate into this facility on moving day, the fully loaded commercial Penske moving truck was NOT able to pass through the entry access gate because it was 4 inches too high to clear the crossbeam that spanned the gate!!!! Worst nightmare ever! I was not ever advised, verbally or in writing, of a moving truck’s height being a potential problem, and that is certainly counterintuitive! The customer service clerk on duty evidently did not know that there was a fire gate that the truck could have gained access through, alternatively. The regular manager was off that day, and this clerk evidently did not know that that was a viable alternative. At 3:30 in the afternoon, we were forced to desperately start calling around for different storage options—which we finally located, but after quite a stressful effort, and not available until the next morning! I had to pay the mover for extra time spent driving home, where he parked the truck overnight, to then drive back down the next day, as well as payment for an extra day’s trunk rental—not to mention worrying all night about everything I owned being locked up in the truck, parked overnight one town away! Adding insult to injury, I actually had to wait several days to get a refund of the money I had put down for the storage unit. Supervisors would not authorize the refund initially, though the clerk on duty that day did try her best to get authorization and expressed empathy for my situation. The regular manager, upon her return, did finally succeed in getting a refund authorized for the funds I had advanced to reserve the inaccessible storage space, but that was not proactively offered to me. I had to call back and insist that it was in order. I had to eat the extra day’s truck rental and movers’ time and gas spent to move me into a U-Haul facility the next day, ultimately. I think Extra Space upper management should have, at the very least, sent me a letter of apology. I will never forget the stress I went through because of this unexpected obstacle to moving in! ——————————— (Original review I posted earlier prior to this fiasco starts here): I have not yet loaded my storage unit but I was very impressed with every customer service agent I’ve dealt with on the phone, thus far, when making inquiries and comparing the price and amenities with other services in the area. I then visited the storage on B St. in Sacramento and was really impressed with how spotless everything is, including the freight elevators! I was also impressed with the security features in place. I think my unit will be easy to access for moving purposes building . I was especially grateful for the excellent customer service of Tasha who patiently answered my questions and walked me through the reservation confirmation process. Very personable and knowledgeable about all the policies relevant! Thing I especially appreciated was the transparency and and also, the lack of high-pressure sales tactics—which I encountered at other companies, such as U-Haul, when inquiring about their facilities.

Super service. very knowledgeable but her job. Excellent and curteous service. She is the best.

Tasha was extremely helpful! She made the move in process easy and painless!

The ladies there was very nice and professional.

Great service.very nice.nice facility.just perfect lady there was very help full and explained everything the right way

Great space and easy to navigate

The storage unit was very clean, not too far from the elevator, and the security system was amazing also the storage unit manager was so nice will most definitely recommend!

Clean and easy.

Very available and helpful. This facility is very well run

Excellent service and attention to detail. Tasha hooked me up with everything that I need at a awesome rate.

I’ve had a wonderful experience here! I’ve had several units for four or more years. I am very pleased with the staff and the cleanliness of this storage facility!

Definitely five stars. Excellent customer service. I just want to say a few words regarding Tasha. My experience with Tasha was awesome! She was very professional, experienced and knowledgeable, and she took the time to give us options regarding or storage needs. I felt like Tasha was someone that I already knew. As for the storage units, they were immaculate, and fresh smelling, no odors or foul odors. I would certainly recommend Extra Space Storage in East Sacramento to anyone.

Tasha is the best. she’s helpful and a great manager of the property. Facility is always clean and safe. This is the ONLY place I’ll ever buy storage

Very nice supervisor who was available even after closing time when the entry pad wasn’t opening the gate. Air conditioning and elevator are great.

I never thought I would be posting a 5 star rating for a Storage facility but here I am. I was in need of a storage unit in hurry and was pleasantly surprised with Tasha's upbeat positive attitude right from the start. And boy, was I in need of some positivity in my life at that moment. She was extremely helpful in figuring out my storage needs and on top of all that she save me some money. Tasha was so easy and pleasant to talk to I probably could have sat on the phone and talked with her for hours. Best experience I have ever had with a storage facility in my life and I have rented from several companies in the past. Tasha has definitely made me a life long Extra Space Storage customer. I will be calling them first, from now on, for all my storage needs. On top of all the great customer service I received I showed up, never having seen the facility before, and was amazed at how clean this "Fortress" of a facility was. With tall walls, magnetic locking gates with personalized code entry and exit, complimentary carts to use so you don't have to carry/ lift everything into you unit, and cameras everywhere I feel that my belongings are as safe and in the best facility as they can be. The process and paperwork was all done over the phone and email that took literally less than 5 minutes(total) and even though all documents can be signed electronically in the comfort of your own home I stopped in the office when I arrived to sign the lease. This experience was as stress free and easy going as I could ever have imagined it to be, and we all know moving your life has enough of that. Great job Tasha! Thank you so much for such great customer service. Hats off the designers and owners of this facility you guys have hit the nail right on the head in Facility Design and Hiring Staff. In my experience it is extremely rare to have been treated with such respect, kindness, and positivity as a customer these days and Tasha hit the trifecta effortlessly!

Phenomenal customer service! After a day of packing and traveling to Sacramento the Saturday of Memorial Day weekend, we arrived at at the planned rental place (separate company) only to find that our rented unit had an unknown lock and no one at the desk to assist. After frantically searching for a storage unit to unload with our hourly movers, Extra Space Storage really did save the day. The person on the 800 number was extremely helpful in connecting us with a local space. Once we arrived, it was close to closing time, but they were patient, stayed late to help us, and walked through various payment options. Unit was what we needed so we are pleased!

Our first time to this storage and it was an unbelievable experience. Tasha was amazing! She explained everything we needed to do, took us on a tour to check out spaces we might be interested in and made it fun. We were getting a work storage and we would choose this storage company to use for our own personal storage if/when we ever needed it. We will however; let all of our friends and family know this is the place to go if you want an awesome experience and need a storage! Tasha is the BEST!!! She feels like family!!! Jack & Jackie Buchanan

Tasha the manager was very informative and fantastic customer service. This is the cleanest storage facility that I have ever seen. The prices are great as well.

Wonderful people! 5 stars!

Very helpful and professional. So clean!!!