Great experience!

Great courteous and professional service! Thank you Joey !

Really easy and Joey was really helpful!

Had a great experience with them was able to get exactly what I needed!

Easy to work with, very helpful and always return phone calls within a few minutes. Highly recommend

Easily accessible storage units. I was able to book the unit over the phone and everything was ready to go when I arrived at the unit, including the lock. The price was reasonable and the units were clean. When I decided to check out of the unit it was after hours but when staff arrived they promptly noticed my unit was empty and they called me right away and asked if I wanted to close out the account so I wouldn’t be charged for another month but they also informed me that I would not be credited for not finishing out the month, which I was appreciative of all the information and the superb customer service.

The management team and staff there at Extra Space Storage have been consummate professionals. We’ll be back after the summer!

Great customer service from Joey V. Thank you!

Today , I had pleasure meeting Sarah She was so professional and helpful. She makes the transition so easy and joyful I will definitely recommend to anyone who wants to get a storage

5 STARS FOR JOEY!! I am writing this letter to express my deepest gratitude and sincere appreciation for one of your exceptional employees, Joey Volquez, at the Extra Space Storage location in Thousand Palms, California. I have been a loyal customer of Extra Space Storage for over five years, and during that time, I have encountered both challenges and changes in service. However, none have compared to the stressful experience I recently had regarding billing and pricing issues. It was shaping up to be a devastating situation—until Joey stepped in. Joey went above and beyond—spending an entire hour with me to help untangle a mess of billing confusion, late fees, and price increases. Not only did he remain patient and professional throughout, but he also showed genuine empathy and a true willingness to help. He is now actively working to restore the rate I was previously paying, and he’s even jumping through internal hoops on my behalf to make it right. His dedication to integrity and customer care is rare and invaluable. Without Joey’s assistance, this situation could have easily escalated. I had already spent over seven hours of my morning dealing with it. But Joey didn’t just help—he gave me peace of mind when I needed it most. He treated me with kindness and respect, something that unfortunately isn’t always easy to find in customer service anymore. Employees like Joey are the reason customers stay loyal. He is a true asset to your company and deserves recognition for his extraordinary service and commitment to doing what’s right. Please consider this letter my formal commendation for Joey Volquez, and I sincerely hope his efforts are recognized at the highest levels.