Mike
Worst experience ever! Customer service is horrendous and their employees should be fired. I showed up to access my unit for the first time. I was told by an online representative that I need to show my ID in person. After a few attempts 2 days in row of not being greeted by an in person employee I finally got luck on the 3rd attempt only to be turned away at the door due to the employee needing step out. I asked if the employee could please grant me access as I had showed up on numerous accounts to access the unit that I’d already started paying for days before. The gentleman checked my id and walked me to my unit, took less than 2min. As he walked he took a call and told whoever on the phone (his boss) that he was dealing with a “rude customer who barged in” to the facility. As expected, this caught me off guard so I confronted him and told him that kind of behavior is unacceptable and that I’d be speaking to the facility manager. He got in the elevator and gave me the finger. The door closed and I exited out the ground level. A few minutes later he came outside and followed me to his vehicle and told me they would no longer be renting a unit to me. I have a 15ft box truck full of belongings needing to be loaded into the unit. I called customer services and was told there was nothing they could do as the employee put a note in his system saying I was no longer around on the premises. At that point he pulled out his phone and started recording me as I spoke to a representative. I denied him permission to do so and he continued. They refuse to refund my money and now this is being escalated to small claims court over this employee who decided his bad day should be my bad day. Classy people you guys hire. Great job
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