Extra Space Storage facility on 1031 New Britain Ave - West Hartford, CT
(106 REVIEWS)

West Hartford self storage at 1031 New Britain Ave

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 7602

Directions

Intersections/Landmarks

New Britain Ave and South St

Directions from the North

Drive south on Trout Brook Dr. Turn right onto Quaker Ln S. Turn left onto New Britain Ave. Our facility will be on your right.

Directions from the South

0Drive north on Main St. Continue onto South St. Turn left onto New Britain Ave. Our facility will be on your left.

Directions from the East

Drive west on I-84 W. Take Exit 42. Turn right onto Trout Brook Dr. Turn right onto Quaker Ln S. Turn left onto New Britain Ave. Our facility will be on your right.

Directions from the West

Drive east on I-84 E. Take Exit 41. Turn right onto S Main St. Turn left onto New Britain Ave. Pass Railroad Pl and continue east. Our facility will be on your right.

Frequently Asked Questions at 1031 NEW BRITAIN AVE

Why is it important to rent a temperature-controlled storage unit at 1031 New Britain Ave?

What sizes of self storage units are available for rent at 1031 New Britain Ave?

What can a storage unit be used for in Connecticut at 1031 New Britain Ave?

Can you store a car in self storage at 1031 New Britain Ave?

Does the storage facility on 1031 New Britain Ave have short term self storage available?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 22, 2022

Camille L.

Posted On Google

OVERALL RATING

I forgot her name but the store manager on 6/20/22 was amazing and very patient with me and my sister throughout the entire process. I loved her customer service and overall people skills. Her personality and attention to detail was absolutely necessary for me that day I truly appreciate her

Response from Extra Space Storage (6/23/2022)

Hi Camille, thank you for your review. We're glad our store manager was amazing and very patient with you and your sister throughout the entire process. Don’t hesitate to stop by the office if you need anything.

June 21, 2022

Shayshay B.

Posted On Google

OVERALL RATING

This storage is good no complaints and Ashley the Supervisor is very helpful once again haven’t had any complaints as of yet at all!! Definitely would recommend!!

Response from Extra Space Storage (6/21/2022)

Hello, Shayshay. Thank you for the review. We're so glad Ashley could meet your storage needs. Please stop by the office if you need anything!

June 18, 2022

Jarae H.

Posted On Google

OVERALL RATING

Never had storage did not end up renting Ashley showed me a few units she was amazing will definitely be back

Response from Extra Space Storage (6/18/2022)

Thank you for the excellent rating, Jarae! We're happy Ashley was able to provide a smooth rental experience. Stop by our office if you need anything in the future!

June 18, 2022

Rockka G.

Posted On Google

OVERALL RATING

Ashley was helpful customer friendly very informational about extra space storage

Response from Extra Space Storage (6/18/2022)

Hello, Rockka. Thank you for the 5-star review! We're so happy Ashley could help. If there is anything we can do for you, please let us know at 888-storage.

June 10, 2022

Kevin C.

Posted On Google

OVERALL RATING

The New Britain location is awesome, easy in and out. Ashley is the best Storage Manager I have ever dealt with. She is professional, knowledgeable, friendly and very customer service oriented. Good for her, she deserves a 10 star review

Response from Extra Space Storage (6/11/2022)

Thank you for the perfect rating, Kevin. We're thrilled to know Ashley was professional, knowledgeable, friendly, and customer-oriented! We appreciate your kind words. Our team is here to serve you, so give us a call at (860) 367-8575 if you need any future assistance.

June 10, 2022

Lianna G.

Posted On Google

OVERALL RATING

Ashley was the greatest help! I have never rented storage space and she made my first time very swift and easy! Highly recommend.

Response from Extra Space Storage (6/11/2022)

Thank you for the excellent rating, Lianna! We're happy Ashley was great and able to provide a smooth rental experience. We are here to help! Please give us a call at 888-storage if anything comes up!

June 10, 2022

Ryan D.

Posted On Google

OVERALL RATING

Ashley is awesome! , she was very friendly and very very helpful!

Response from Extra Space Storage (6/11/2022)

Hi Ryan, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience with Ashley! Our team is here to help, as always, give us a call at 888-storage if anything comes up.

June 9, 2022

Daniel S.

Posted On Google

OVERALL RATING

Chris at the West Hartford branch of Extra Space Storage was super helpful and the facility is sparkling!

Response from Extra Space Storage (6/9/2022)

Hello, Daniel. Thank you for the review. We're so glad Chris could meet your storage needs. Please stop by the office if you need anything!

June 8, 2022

Michael H.

Posted On Google

OVERALL RATING

I do recommend them it's a pleasure doing business with them

Response from Extra Space Storage (6/8/2022)

Thanks for the kind words, Michael! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (860) 367-8575 if you need anything.

June 7, 2022

Malik M.

Posted On Google

OVERALL RATING

Before I dive into the review, I just want to say I'm eternally grateful for this specific store manager Ashley Phillips of the West Hartford ExtraSpace Storage location. Ashley has helped me from start to finish from the moment I arrived to the facility in West Hartford, CT. She has a positive attitude and is always around and she is there to help and guide me if I have any questions. Ashley is very prompt and quick witted. I definitely see her as an asset to this company as she serves well. She's made my move so quick and easy. On a scale of 1-10 it's most definitely a 10/10. Recently I decided I wanted to move to a different self storage company that had a: A. A indoor self storage facility B. Better prices C. Safe and close location So I went online and looked at a couple self stoarge Companys that would meet my needs and expectations and I came across ExtraSpace Storage. I was navigating there website and I must say I was quite impressed by how many locations they have, how much availability there was, and of course there pricing! Even better if you select your unit they will show you approximately how large your unit is and they will include a 360 degree/3D view of your unit with a short animation clip and description of what you can fit in your self storage unit depending on what size you need and what you need to put in there. So as of Sunday 6/5/2022 I went on their website and 1. Chose my location (West Hartford, CT) 2. I chose my desired unit 3.Filled my form out and made a payment (Quick, swift, secure and easy) 4.Received an e-mail confirmation of my payment with my unit information. NEXT DAY my unit was ready so I drove to the Extraspace Storage with some of my belongings. When I got to the facility I was met by the Store manger Ashley Phillips who had guided me from start to finish. Ashley had: A. Showed me how to type in my code B.Showed me where my unit was C. She showed me how to open my unit and how to use the lock properly. Furthermore, she stayed with me until I could do it on my own and until I did it couple times to make sure it was drilled in my head. D. She told we where the dolly's were so I could load my my belongings which was super helpful! On top of that I must say the facility is super clean! That's very important and I think we can all agree on how important it is. My fellow humans, if you need a place that's reliable, clean, spacious and safe for your storage needs and a store manager who knows what to do and that's super friendly and is socially desirable, ExtraSpace Space Storage in West Hartford, CT is the place to go!

June 7, 2022

Leroy M.

Posted On Google

OVERALL RATING

So far my experience has been very good initially I was given a unit that wasn't what I actually wanted but I was able to make the switch to another unit with no problems or hassle

Response from Extra Space Storage (6/7/2022)

Thank you for taking the time to leave your feedback, Leroy! We're so happy to hear our team was able to make your rental process hassle free! We are happy to help with any storage needs at 888-storage.

June 2, 2022

Paul S.

Posted On Google

OVERALL RATING

Ashley is an amazing employee to work with. She is extremely knowledgeable and was able to quickly help me find the perfect size unit for my needs. She is also kind, funny and made my experience perfect. Kudos to ExtraSpace for finding such a wonderful person to make a first time renters experience easy. Thanks again!

Response from Extra Space Storage (6/3/2022)

Thanks, Paul! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Ashley was able to provide that for you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

May 21, 2022

francisco r.

Posted On Google

OVERALL RATING

Manger very friendly and helpful

Response from Extra Space Storage (5/22/2022)

Hello, Francisco. Thank you for the 5-star review! We're so happy we could help. Call us at 888-storage if you have any questions or need assistance with your rental.

May 17, 2022

Steve K.

Posted On Google

OVERALL RATING

I consider myself a demanding customer who expects things to be done as asked. These people deliver. I had a glitch moving in which was beyond their control. The mgmt team rectified my issue quickly and professionally in a manner which exceeded expectations. I highly recommend this facility and team.

Response from Extra Space Storage (5/17/2022)

Hi Steve. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! If there is anything we can do for you, please let us know at 888-storage.

May 14, 2022

yeilene r.

Posted On Google

OVERALL RATING

My husband and I were so happy with our experience here. Ashley was so great explaining everything to us and showing us different options as far as storage units. We definitely recommend this place.

Response from Extra Space Storage (5/16/2022)

Thank you for the kind review, Yeilene. We're glad Ashley was informative and able to show you our different available sizes available. Our team is here to serve you, so give us a call at (860) 367-8575 if you need any future assistance.

May 10, 2022

Art S.

Posted On Google

OVERALL RATING

The peple are super friendly. The overall place and unit are clean. The doors, the locks, work smooth.

Response from Extra Space Storage (5/10/2022)

Thanks for the awesome review, Art! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (860) 367-8575 if you need anything.

May 8, 2022

Christine G.

Posted On Google

OVERALL RATING

Beautiful brand new facility, the staff went out of their way to way to make it a pleasant experience. Thank you Chris and Ashley!

Response from Extra Space Storage (5/9/2022)

Hello, Christine. Thank you for the review. We're so glad Chris could meet your storage needs. Please stop by the office if you need anything!

May 5, 2022

EviL_GRin_-

Posted On Google

OVERALL RATING

They are amazing !!!!

Response from Extra Space Storage (5/6/2022)

Hi, Evil_grin_- ! Thanks for the positive review, it means a lot to our team. Please call (860) 367-8575 if you have any questions about your rental.

May 3, 2022

Lauren L.

Posted On Google

OVERALL RATING

Very professional and extremely helpful.

Response from Extra Space Storage (5/4/2022)

Hi Lauren, thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! If you ever need anything, feel free to stop by.

May 2, 2022

carolina b.

Posted On Google

OVERALL RATING

I had a very awesome experience, everyone was very nice and most importantly all my stuff were intact. I will recommend this store unit 100%

Response from Extra Space Storage (5/4/2022)

Hi Carolina, thanks so much for recommending us. We are thrilled to hear your experience was awesome. We're glad our team was very nice. Stop by our office if you need anything in the future!