Frances
I am extremely disappointed with this storage facility. The elevator has reportedly been out of order since April 2026, yet this was never disclosed when I made my reservation. I only discovered the issue when I arrived to move my belongings into the unit and noticed the permit posted on the elevator, dated April 2026. I called to express my concerns, and they confirmed that the date on the permit was accurate and they believe it might be fixed by the end of November. Instead of offering a reasonable solution or acknowledging the inconvenience, they had the nerve to tell me that they have stairs available. Seriously? Who expects customers to carry multiple boxes and heavy furniture up a flight of stairs? If I had known the elevator had been out of service for months, I would have reconsidered reserving a unit at this location. Customers deserve to be informed of major inconveniences like this BEFORE making a reservation, especially when it directly affects access to their storage unit. This should have been clearly disclosed upfront, not left for customers to discover on moving day. Very poor communication and customer service. I would not recommend this location until the elevator is repaired and customers are properly informed of the situation.
We sincerely apologize, Frances. The lack of disclosure about the elevator outage before your reservation is completely unacceptable, and we fully understand your frustration. You deserved to be informed of this situation upfront, especially on such an important day as your move-in. We are sorry that you had to discover this on your own upon arrival, and we regret that the response you received when you called did not reflect the level of care and consideration you deserved. Your concerns are valid, and we take them very seriously. Please contact us at 888-786-7243 so we can speak with you directly and work toward making this right.
Extra Space Storage (10/22/2026)
Google Review
