Orlando Self Storage at 11971 Lake Underhill Rd

Nice and helpful staff

Store is always clean inside. Managers are very professional!

The whole facility is well taken care of. Tara was very informative on my needs!

Really nice and helpful people at this location. 10/10 would come here again. Bonus points for good smelling office.

My place

Easy to do online reservation and great communication

So informative ,accommodating and down to earth ! Tara was eager to assist me and guide me through the entire process! She truly is a gem for the company ! Special thanks to you Tara !

The storage unit are clean. Nothing bad to say besides the amount I had to pay for my unit jumped up $50 for no reason. $50 isn't a lot but from $130 a month to $180 for no reason and without warning wasn't cool.

Great company and location great with friendly staff. Thank you Tara and Bert.

The rental was quick and easy. Staff walked me through the rental and related documents. They explained each part with clarity. The site and the space were easily accessible and roomy. I will be back at the end of the school year.

The storage space I rented was fine unfortunately the rent went up so I chose to move out

I wanted to leave a lengthy, detailed description of my experience at this location, but I have been trying to sit down and write to ALL DAY, which is happening at 11:30 pm. Anyway.....hands down the best customer service experience I have had in the last 2 years. I'm talking restaurants, my bank, retail, law firms, etc. Tara not only was kind and very patient with me, but she understood I was in a time crunch, and she dove right in. She asked me obvious and concise questions, told me what size storage I would need (I have never rented storage, so I had no idea), and didn't try to sell me extra stuff I didn't need. Honestly, if there were any funny business, I would have just moved along to the next Storage facility. In the amount of time I spend in line at the grocery store, I was already finalizing my rental. She showed me the unit and explained the code system very well. Her professional and confident attitude made me feel comfortable and happy I decided to rent from here. As someone who has no idea what I would do 30 minutes from walking in the door, Tara calmed me down and totally changed my day for the better. The grounds were immaculate, the main lobby area was spotless and smelled like cleaning supplies. I am confident that my stuff will be safe at this location. I hope Tara is in charge of training because she is exactly the type of person a stressed-out person needs to work with. Trust me, I could go on and on.

Honestly amazing customer service and interpersonal skills. Explained everything very well and helped me make a decision I’m most comfortable with.

Wanda was more than helpful in assisting me with a rental setup. During our phone call she reviewed the rental reservation I made with the customer service line and walked me through the online signing of the rental agreement paperwork. Thank you Wanda for making my experience a pleasant one...I hope to be back next summer :)!!!

Honestly an amazing experience from start to finish! I was trying to get a 10x10 storage unit for my friends and I to keep stuff in til we move and Tara at the front office made everything easy from start to finish. After I made the reservation online with the customer support team, she called me the same day and went through the pricing and everything and had it setup. As soon as I got to the office on the day I needed in, it was already ready for me and made the process so much easier. Definitely recommend storing things at this location!

I spoke with Tara there, really nice she helped me with any questions and information I needed.

This is a very well kept facility in a safe area that is still close to UCF. Very convenient and clean.

Veeva leon site manager shes always very helpful

Manager is always very sweet and helpful (young lady, Bena I think). She keeps the site clean and can be seen every day walking around and talking to her customers. My husband has a unit here for over 5 years and while the service in the office is amazing, the price increases are not. They occur far too often (every 3-6 months) and I have received over 20% increase each time. This most recent one was for almost $80! They fail to mention that when you sign up.

This facility is very clean and the manager Binalee seemed very friendly. Not just trying to get you out the door so they can play on there phone like some other places.