Orlando self storage at 11971 Lake Underhill Rd

Honestly amazing customer service and interpersonal skills. Explained everything very well and helped me make a decision I’m most comfortable with.

Wanda was more than helpful in assisting me with a rental setup. During our phone call she reviewed the rental reservation I made with the customer service line and walked me through the online signing of the rental agreement paperwork. Thank you Wanda for making my experience a pleasant one...I hope to be back next summer :)!!!

Honestly an amazing experience from start to finish! I was trying to get a 10x10 storage unit for my friends and I to keep stuff in til we move and Tara at the front office made everything easy from start to finish. After I made the reservation online with the customer support team, she called me the same day and went through the pricing and everything and had it setup. As soon as I got to the office on the day I needed in, it was already ready for me and made the process so much easier. Definitely recommend storing things at this location!

I spoke with Tara there, really nice she helped me with any questions and information I needed.

This is a very well kept facility in a safe area that is still close to UCF. Very convenient and clean.

Veeva leon site manager shes always very helpful

Manager is always very sweet and helpful (young lady, Bena I think). She keeps the site clean and can be seen every day walking around and talking to her customers. My husband has a unit here for over 5 years and while the service in the office is amazing, the price increases are not. They occur far too often (every 3-6 months) and I have received over 20% increase each time. This most recent one was for almost $80! They fail to mention that when you sign up.

This facility is very clean and the manager Binalee seemed very friendly. Not just trying to get you out the door so they can play on there phone like some other places.

Binalee is the best, seriously. She always gives me the best customer service which Is hard to come by nowadays .. she’s super professional, and treats her customers with respect. I have a friend that rents a unit and she always has great things to say as well. I’d definitely recommend this facility. Thank you Binalee!!

The service was great. The store manager, Bina helped me herself and made the process very easy. She provided all the necessary information and showed me the different units to make the decision process simple.

Great customer service experience!

Great customer service and an easy process. They had supplies and discounts on boxes. Rental experience was quick and the manager binalee was incredibly helpful. 10/10

Could not be happier with my experience. The employee I worked with was very knowledgeable and friendly. Thank you for your help.

Moving across the country isn’t easy, especially when you overcompensate and what to bring with you LOL. Some of my love chairs and including my second bed can fit into my new home and getting rid of it wasn’t an option. Binalee helped me with my dilemma and provided me with the best professional service and explained the plan in detail to keep my valuables safe.

We have no complaints about this location, our company has been a client for over 2 years and we just got an additional unit. Very happy with their service

Very professional and clean.

Binalee helped my sister and I to get a storage and she was so nice and helpful!

Binalee was so helpful and attentive! Definitely recommend!

Always helpful and a clean facility.

Great experience. Binalee, the store manager, was extremely friendly and a pleasure to deal with. Nice, clean facility as well.