I feel deceived by the call center. The managers at the facilities were very nice. I was told by the call center that I had to pay for six months upfront if I wanted to downstairs bottom floor Storage locker. I later found out from the manager that was not true. I’m not sure if you’re paying these individuals for the amount of months they signed a new customer up for, but you should review your practices.

I live in Colorado and needed a place to store some items in Florida after my mom's passing. I had very limited time to fly down, clean out my mom's house and put the rest in storage over a long weekend. I was able to book everything online. I immediately received my codes and unit. Upon arrival the lock I ordered was in the locker. I was able to load everything in and fly back out of town. The billing was straight forward and I received email notifications as each billing cycle hit. The unit was climate controlled and my tubs of photos were in the same condition as I left them. I flew back down almost 6 months later for a quick empty out and load up a truck to drive cross country. Again, a very short turnaround. I was in such a hurry, I didn't have a chance to notify the office. I was going to call once I got home and terminate my contract. I had left the door open and (obviously) unlocked. I received a courtesy email letting me know they closed the account! Awesome. This was literally what modern day customer service looks like!

Shakira was amazing and very professional. She was very accommodating to my needs and very patient with me during the whole process. She made me feel very comfortable. Unit was nice and clean and office was too. Thank you very much

Safe storage, clean, and a great location. Climate controlled and management is responsive to requests!

She was so helpful and answered my questions and addressed my concerns. What a great staff member she is.

The facility is easy to get to, parking is right up front, the building is clean, no weird smells. Also, the store manager Shakira is friendly and helpful, which made the whole experience easier.

Absolutely perfect ??

She was knowledgeable and patient with my questions, and was able to gauge the size of the unit I needed.

Great pricing for units

This storage company has outstanding customer service. Shakira was very knowledgeable and helped me with all my concerns.