Delan
Update October 10, 2026 : The tyrant who use to run this place is gone!! He back dated a rate increase letter and removed my email from my account before claiming he sent me two notices. Then when I ask why it’s so high, he emailed me the paper. I fought back and he was gonna unjustly evict me from the unit. I’ve also been locked out since the end of August. Fast forward to now and he is not longer around and as far as I know, none of his locations are around. Karma comes in all shapes and forms. With the help of Shawn ( the new owner’s employee), he helped me not only keep my old rate, but fix all of the issues I had with the previous owner. He is the MVP that kept me away from unjust eviction and auction from a tyrant!! I cannot say thank you enough for the excellent service you provided for me through this troublesome time. July 25, 2026, I was a few days late on paying so it makes sense to add a lock to my unit, but if I pay, and you are supposed to be open then I should be able to get the lock removed. Well bcuz they have staffing issues, they don’t have anyone available to come in on the day that they are supposed to be open. Their hours are 10-5 Tuesday thru Friday and 9-4 on Saturday. I have been calling since 10 this Saturday morning and they claimed that someone would call me today to come and open this lock. I called 6 times and every time they tell me the same thing. We called the manager for this location. Now I have to miss out on business opportunities bcuz they can’t keep staff. If you aren’t open on Saturdays then post that and change your hours. This is ridiculous. I can see if I was 2+ weeks late but I was 5 days late and paid it on the 5th day upon getting paid. Even U-Haul isn’t that uptight. I will be moving my stuff to another unit very soon. Don’t come here if you don’t want trash service.
Delan, we’re sorry for the frustration and inconvenience this caused. When we spoke with you during the collection process, you indicated that payment would be made the following week. The payment was then submitted while the office was closed. We currently do not have on-site staff at this location, and notices explaining this are posted on both the office door and the gate next to our business hours. Your lock has now been removed and access to your unit has been restored. Since the review states that there was no notice regarding staffing, we respectfully ask that you consider removing or updating it to reflect the posted notices and that the issue has been resolved. We appreciate your business and apologize again for the inconvenience.
Extra Space Storage (8/5/2026)
Google Review
