This review is for the Extra Space Storage on 146th St. in Carmel, Indiana. The grounds and units were clean. I felt safe visiting in the early morning and late at night with gated access available 6:00 am to 10:00 pm. I do wish the gate access was a bit later at least to midnight to accommodate the all-nighter moves. The climate-controlled buildings are just that with large AC units for summer and heaters for the winter. Outside, drive up units are also available. This location has a manned, on-site office, a feature that’s harder to find these days but one I feel is essential for an exemplary customer support experience. Moving is so stressful and what can go wrong often does. The management and staff were kind and supportive. First, I lost my lock keys which Ethan helped me immediately replace, free of charge. Next, I ran out of space in the first unit and had to quickly rent a second. Luckily, with the on-site human, I was able to get an additional unit straight away. Again, true customer support. My two units were inside the climate-controlled buildings. I would recommend Extra Space Storage to anyone!

Outstanding customer service and support. Professional, knowledgeable, and personable. The facility is clean, neat, and organized. 10 out of 10 for service, and attention to my requirements. 19Apr25

Friendly helpful. Great service from Scott.

Ethan went ABOVE AND BEYOND to assist us with our storage needs. We called shortly before closing last weekend and were hoping to quickly view a unit. Ethan was so kind to accommodate us and answered every question we had. Not once did he rush us even though he should have been heading home. Today we finally booked our unit online, again right before closing (I have terrible timing). Ethan called us right away to ensure we knew what our unit number would be and helped to answer any other questions. He even referenced the map to let us know the optimal route to our unit, so incredibly kind of him. The care and attention to detail Ethan has makes me feel confident my items will be safe and secure. I am truly blow away, service like this doesn’t exist anymore! I would recommend this storage to anyone so long as Ethan is there! I would give 100 stars if I could. Also the facilities are spotless and easy to access.

Staff, especially Ethan, has been incredibly helpful throughout.

Excellent attention

Needed storage during a transition. Ethan was fantastic! Having someone knowledgeable, kind and patient walk me through options made the difference! The facility is clean and easy to navigate with good safety features. I especially appreciate having someone with experience onsite. Ethan made the decision to go with Extra re Space an easy one!

Marvin was extremely friendly and helped us rent a storage unit even though he was on his way out! It was a smooth and easy process.

Stayed and helped even though he was on his way out.

Wonderful service!! Very clean facility! Marvin is a rock star!