Brandon
Fear of retaliation in writing this review, but believe it to be fair and honest while giving the company areas that they may quickly correct to improve our experience and the experience of others. Since Extra Space Storage took over the former 10 Federal facility, our experience has been troubling. Although our business units were paid in full, we were locked out without notice or a clear explanation and asked for additional proof of ownership. We were also accused of actions we maintain did not occur and felt we were treated differently from other customers. During a meeting, employee Hunter disputed documents the company had sent us and demanded copies. When I asked for his last name, he said he felt threatened and threatened to call police if we did not leave. After we complied, he followed us outside, accused us of harassment, and told us we were unsafe. We have recordings that we believe contradict his claims that we were rude or threatening. We also raised concerns about unequal treatment and later witnessed another customer apparently being locked out and issued a no-trespass order after becoming upset. The timing raised concerns about retaliation, though we recognize the company may have additional context. We understand that new ownership may change policies, but those policies should be applied consistently and fairly. We hope management will investigate these events, address the loss of access to paid units, and work toward a fair resolution.
Google Review
