Extra Space Storage facility on 5420 Valley Station Rd - Louisville, KY
(204 REVIEWS)

Louisville self storage at 5420 Valley Station Rd

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 06:00 AM - 10:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 0458

Directions

Intersections/Landmarks

Valley Station Rd and Dixie Hwy

Directions from the North

Drive southwest on Dixie Hwy. Pass Johnsontown Rd and continue southwest. Turn left onto Valley Station Rd. Our facility will be on your right just after Walgreens.

Directions from the South

Drive northeast on Dixie Hwy. Pass Gene Snyder Fwy and continue northeast. Turn right onto Valley Station Rd. Our facility will be on your right just after Walgreens.

Directions from the East

Drive west on Gene Snyder Fwy. Take Exit 1. Turn right onto Dixie Hwy. Turn right onto Valley Station Rd. Our facility will be on your right just after Walgreens.

Directions from the West

Drive east on Gene Snyder Fwy. Take Exit 1. Turn left onto Dixie Hwy. Turn right onto Valley Station Rd. Our facility will be on your right just after Walgreens.

Frequently Asked Questions at 5420 Valley Station Rd

Where can I find boat storage in Louisville?

Where are storage places located in Louisville?

Is RV storage available in Louisville?

Can I rent a climate-controlled storage unit in Louisville?

Where can I rent an indoor parking spot for my car in Louisville?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 14, 2022

James D.

Posted On Google

OVERALL RATING

Good experience. Fair pricing.

Response from Extra Space Storage (6/14/2022)

Thanks for the positive review, James! We are glad you had a good experience with us. If you need anything in the future, feel free to stop by or call us at 888-storage!

May 17, 2022

David C.

Posted On Google

OVERALL RATING

Good place...

Response from Extra Space Storage (5/18/2022)

Hi David!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 937-2099 or stop by the facility!

May 6, 2022

Bill C.

Posted On Google

OVERALL RATING

Amazing service. Brian is great!

Response from Extra Space Storage (5/6/2022)

Thank you for the kind words, Bill! We're committed to providing excellent customer service. We think Brian is great too! Stop by our office if you need assistance or have any questions.

April 7, 2022

Curtis J.

Posted On Google

OVERALL RATING

Talked with Shannon at the valley Station rd location and it was such a quick easy process!

Response from Extra Space Storage (4/7/2022)

Thank you for the excellent review, Curtis! We're happy Shannon was able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage!

February 28, 2022

Ashley D.

Posted On Google

OVERALL RATING

Great customer service!!!

Response from Extra Space Storage (2/28/2022)

Thank you for the kind words, Ashley! We're committed to providing excellent customer service. Don’t hesitate to reach out if you need anything at 888-STORAGE.

February 25, 2022

David H.

Posted On Google

OVERALL RATING

No surprises. Courtesy and product knowledge above average. Easy sign up, made us feel comfortable right away. Clean, neat, and well lit. Thanks Update! We have needed additional space and have found the ongoing upgrade to the facility impressive. We are most impressed with our new on site representative. Thanks Ms. Ball! Update! February 2022 finally finished the move. The entire experience was just like the check in. Thanks to the new site manager, we were in the loop. Questions and concerns were addressed post haste. Thanks again

Response from Extra Space Storage (2/21/2021)

Hi David, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and knowledgeable staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.

February 24, 2022

Moktoa

Posted On Google

OVERALL RATING

Awesome friendly staff

Response from Extra Space Storage (2/24/2022)

Thank you for the kind words, Moktoa. We're glad our team was friendly. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

February 22, 2022

Natalie C.

Posted On Google

OVERALL RATING

Awesome customer service. Highly Recommended !!

Response from Extra Space Storage (2/22/2022)

Thanks for the kind words, Natalie! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 937-2099 if you need anything.

February 21, 2022

sharon D.

Posted On Google

OVERALL RATING

The staff was great answered any question we had and explain everything well.

Response from Extra Space Storage (2/21/2022)

We think our team is great too! Thanks for the positive review, Sharon. We're glad they answered any questions you had and explained everything well. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

February 10, 2022

Kayla F.

Posted On Google

OVERALL RATING

Excellent, expedient service. The process was super simple. They have been great, I would highly recommend them to anyone looking for storage. Office staff are very accommodating as well.

Response from Extra Space Storage (6/13/2021)

Flazer, we are so glad you had a good experience with us! We're so grateful to have you as a customer. Please stop by the office or reach out to us at 888-storage if you have any questions!

January 27, 2022

Tiffany M.

Posted On Google

OVERALL RATING

Shannon went out of her way to help me today. I appreciate her taking the time with my request. THANK YOU SHANNON!!!

Response from Extra Space Storage (1/27/2022)

Hello Tiffany. Thank you for the 5-star review! We're so happy Shannon could help. If you need anything in the future, feel free to stop by or call us at 888-storage!

January 25, 2022

Dallas T.

Posted On Google

OVERALL RATING

Understanding never had a break in and staff was always professional and friendly ??

Response from Extra Space Storage (1/26/2022)

Hi Dallas, Thanks for the amazing review! We are glad our team has been professional and friendly. Please stop by the office or reach out to us at 888-storage if you have any questions!

January 22, 2022

Erica J.

Posted On Google

OVERALL RATING

Extra Space is a great place to use. Shannon, the manager, always goes above and beyond to provide excellent service, along with any questions.

Response from Extra Space Storage (1/24/2022)

Hi Erica, thank you for your review. We're glad Shannon always goes above and beyond to provide excellent service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

January 19, 2022

Robert H.

Posted On Google

OVERALL RATING

Its a clean place. The unit prices are reasonable for the sizes. I wish this location offered covers storage for vehicles.

Response from Extra Space Storage (1/19/2022)

Hi Robert, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Give us a call at 888-STORAGE if there is anything, we can do to assist you.

January 15, 2022

austin r.

Posted On Google

OVERALL RATING

Love the experience it was so easy to set up & get everything going. Sherron was a great person to work 10/10 highly recommend for all your Extra space storage needs. & it was an easy check out process when I was done with my unit.

Response from Extra Space Storage (10/31/2020)

Thank you for the kind remarks, Austin! We're so happy to hear we have your recommendation! Please stop by the office or give us a call if there is anything else we can do for you.

January 3, 2022

Timothy S.

Posted On Google

OVERALL RATING

Awesome

November 20, 2021

George M.

Posted On Google

OVERALL RATING

Shannon was absolutely fantastic heckuva nice gal!!!! Very helpful took good care of me. Thank you Shannon

Response from Extra Space Storage (11/20/2021)

Thank you for the kind words, George. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (502) 937-2099 if you need any future assistance.

November 17, 2021

Rebecca T.

Posted On Google

OVERALL RATING

The staff here are great! The place is always clean, however, I'm skeptical about referring Extra Space to anyone. My unit started out at $38.00 per month. I opted to use automatic pay, to make it all more simple. Approx 5 months later, I'm going through my bank statement, and find out they increased their price to $54.00 per month. Helluva jump, for a price increase. Well I'll be damned if they didn't do it again, now they're charging me $106.00 per month. All increases are without notice! But to go from $38.00 to $106.00 in 6 mth intervals is a bit much. I do believe I'll be looking elsewhere for a storage unit. I'm kinda scared what their next price jump will be. Id like to thank the staff for everything. Y'all were the upside to this downward spiral of an event!!

Response from Extra Space Storage (11/24/2021)

Hi Becky, thank you for the review and for sharing your experience and feedback with us. We strive for our customers to have 5-star experiences and are sorry we fell short and that you are not happy with your rental rate. We definitely want any change in rate to be transparent and we want you to be getting a fair rate. Over time, we generally adjust our deeply discounted rates if necessary to get closer to the rate that the unit is worth. Your feedback is very important to us and we will be reviewing it internally so we can continue to improve our customer experience. Give us a call at 888-storage if you ever need anything or would like to speak to us about increases in more detail. We are always happy to look into any opportunities or other options we may have to assist.

October 28, 2021

Billie D.

Posted On Google

OVERALL RATING

Excellent service

Response from Extra Space Storage (10/29/2021)

Thank you for the kind words, Billie! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!

October 13, 2021

pdortiz12

Posted On Google

OVERALL RATING

Employees were not helpful, I called 3 days before the phone was answered and there was no way to leave a message. When it was answered, the employee could not answer my questions. He instructed me to call another number which did not help me either.

Response from Extra Space Storage (10/13/2021)

Pdortiz12, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if there is anything, we can do to assist you.