Louisville self storage at 5420 Valley Station Rd

Got to my storage unit about 9:30 on a Saturday night. There was no lock in the unit like they had told me there would be. So I thought we'd unload the truck and run up to Walmart and buy a lock. Get back and realize I needed a special cylinder lock that only the office could give me. Call the emergency after-hours number they were very polite and very helpful. They called me back to let me know it will be about 45 minutes and a manager would be there with a lock. The district manager is the one that showed up and he brought me a lock show me how to use it he was very polite and give me a $50 discount on my unit. Good people I would recommend the storage facility.

Extra Space Storage saved the day! I was moving, and the movers I hired no showed two days in a row, and I had to be out of my apartment that night. Even though I called less than 30 minutes until the office closed, everyone was super friendly and helpful. They helped me with what size storage unit I needed, and I was pleasantly surprised that they provided the lock! I couldn’t be happier with my experience!

Very nice guy helped us right away and got us best deal possible thanks brain . Appreciate it .

Excellent, expedient service. The process was super simple.

Great customer service Brian helped me and it was a smoother transaction and very informative

Very nice . Explained the whole process to me because I’ve never had to use a storage company before . Brian was awesome & showed me everything and all the steps to my storage unit . Very good !

Great service

All good, no complaints

Great customer service very helpful explaining the lease rules and security. Very safe feeling Prices were awesome thx

They are so nice they even. Help me in on there day off so I could get a paper out of my unit .. .

The ONLY reason I give this place a 3 star is because I’m a night owl, and also very busy during the day, and the fact they don’t have 24 hour access is very annoying. I have an online business I’m putting together and the only time I have to mess with inventory is after hours, third shift, twilight hours. I have not caused any issues, damaged any property, or disturbed Anyone in anyway, and told if I’m there late again I’ll be restricted to office hours only. I realize the area has been tagged as a high crime area, but I’m not the high crime. It’s not fair. I also asked to be transferred to a different facility that’s more convenient to where I live and I have to basically start over. Same start up fees, lock fees, deposited, etc. I feel from one location to another that should follow us, unless going from a franchise to corporate or vice versa. Now, on a good note, Brian, the manager, is super friendly, except his threat but he’s just doing his job. I take it into consideration the rift raft he has and does deal with, so he should do the same and consider were not all bad people. Again on that note, he’s keeping our stuff as safe and clean as possible, by not bending or breaking rules. Cory, at Lyndon, he is literally the most awesome human being on the planet!! I wish he only knew how he literally saved my life. I mean that, going out of his way, above and beyond, things he didn’t have to do, he helped me be able to make it in life, right when I was on the edge.I wanted to send this shout out to him, cause he deserves it. Not to mention he’s adorable!! ????thank you cory, not sure you know what you even did, but thank you none the less. Brian, you Rock too, I Jsut have an issue with authority when I’m not doing anything wrong, it’s my issue, not you. All in all, I’d never go to a diff storage facility.we need Extra spaces er’where!!

Cold & the chain on the light in the unit broke so the light wouldn't come on & they wasn't able to get it fixed that day.

Excellent experience signing up for a storage unit.

Both the call center and local reps were very friendly and accommodating. They walked me through the whole process of renting a unit in an easy and understandable way. The online contract is easy as well. Only reason for 4 stars is the price. Would have preferred if it wasn’t so high. Overall I would recommend to those who need to get into a unit fast and for a short time span.

Thanks for all your help

Decent place bad area of town I think

Brian is a great guy! Keep up the great work!

good place to store

I never give 5 stars Bryan has been great to myself and my brother here

So I stopped in because my car died and my phone was dead as well. I came in, I met Brian who was actually on his way out to go work another location he said and he helped me jump my car with his. He also called my mechanic for me to let him know I was on my way needing a battery replacement. I’ve never used storage before and I don’t think I’ll ever need too; however, if this is the level of customer service you get and you’re not a customer then I could only imagine what it is like being a customer. Brian, thank you so much for all of your help. Hopefully you get some sort of compensation for your assistance today. Thank you! -Kev