Louisville Self Storage at 5420 Valley Station Rd

Its a clean place. The unit prices are reasonable for the sizes. I wish this location offered covers storage for vehicles.

Love the experience it was so easy to set up & get everything going. Sherron was a great person to work 10/10 highly recommend for all your Extra space storage needs. & it was an easy check out process when I was done with my unit.

Awesome

Shannon was absolutely fantastic heckuva nice gal!!!! Very helpful took good care of me. Thank you Shannon

The staff here are great! The place is always clean, however, I'm skeptical about referring Extra Space to anyone. My unit started out at $38.00 per month. I opted to use automatic pay, to make it all more simple. Approx 5 months later, I'm going through my bank statement, and find out they increased their price to $54.00 per month. Helluva jump, for a price increase. Well I'll be damned if they didn't do it again, now they're charging me $106.00 per month. All increases are without notice! But to go from $38.00 to $106.00 in 6 mth intervals is a bit much. I do believe I'll be looking elsewhere for a storage unit. I'm kinda scared what their next price jump will be. Id like to thank the staff for everything. Y'all were the upside to this downward spiral of an event!!

Excellent service

Employees were not helpful, I called 3 days before the phone was answered and there was no way to leave a message. When it was answered, the employee could not answer my questions. He instructed me to call another number which did not help me either.

A+

No surprises. Courtesy and product knowledge above average. Easy sign up, made us feel comfortable right away. Clean, neat, and well lit. Thanks Update! We have needed additional space and have found the ongoing upgrade to the facility impressive. We are most impressed with our new on site representative. Thanks Ms. Ball!

Love talking to the manager, she is very nice and informative. She got me what I asked for and I was moving in within minutes. Unit was clean and easy to find ????

Got to my storage unit about 9:30 on a Saturday night. There was no lock in the unit like they had told me there would be. So I thought we'd unload the truck and run up to Walmart and buy a lock. Get back and realize I needed a special cylinder lock that only the office could give me. Call the emergency after-hours number they were very polite and very helpful. They called me back to let me know it will be about 45 minutes and a manager would be there with a lock. The district manager is the one that showed up and he brought me a lock show me how to use it he was very polite and give me a $50 discount on my unit. Good people I would recommend the storage facility.

Extra Space Storage saved the day! I was moving, and the movers I hired no showed two days in a row, and I had to be out of my apartment that night. Even though I called less than 30 minutes until the office closed, everyone was super friendly and helpful. They helped me with what size storage unit I needed, and I was pleasantly surprised that they provided the lock! I couldn’t be happier with my experience!

Very nice guy helped us right away and got us best deal possible thanks brain . Appreciate it .

Excellent, expedient service. The process was super simple.

Great customer service Brian helped me and it was a smoother transaction and very informative

Very nice . Explained the whole process to me because I’ve never had to use a storage company before . Brian was awesome & showed me everything and all the steps to my storage unit . Very good !

Great service

All good, no complaints

Great customer service very helpful explaining the lease rules and security. Very safe feeling Prices were awesome thx

They are so nice they even. Help me in on there day off so I could get a paper out of my unit .. .