Holly
Been here almost a year (spring of 2025) Started at $71 for 10x15..my partner had passed away a month before so I was forced to move in with family leaving his/our legacy to sit in climate controlled storage. Less than a month later I'm notified it's now $91..okay not to bad. Then another month goes by, now it's $144!!! Literally doubled after 2 months! In the state of Mississippi they can up charge tenants BUT they can ONLY go up a certain amount per calendar months--they did it anyways. So, I contact the front desk and never received a call back. It's autopay and comes out of my savings monthly. $144 remains for about 10 months. Then (you guessed it) increase comes on a post saying $204 due to increase! Also, note I received a notice about 2 wks before they took this amount (state law they have to give 30 day notice; strike two) We haven't even got to a year later and BAM. It literally doubled 100% increase first two months. Oh DO NOT DOWNLOAD THE APP. I work with computers and know the app had algorithm written that contributed to my trigger increase. I've paid on time every month NO issues. Climate control is nice. I live in south Mississippi, you're an idiot to NOT have climate control, hence tropical region. Can't complain about the actual building. I think it's fare to say screwing up a locked up unit can't be that difficult. This is a business and I understand increase rates. But really you guys. STOP monopolizing on the concept and inflation. Don't be the problem maybe try to be the resolution instead. NOT recommending to friends or family because I actually care about them. If you wanna be sneaked up on from behind and taken advantage of. This is your service! UPDATE: (summer/fall 2026) I’ve had a few run in rather snarky experiences with the staff. Please advise the lady I dealt with was NOT the regular crew and she was sure to let me let me know she was out of her district. Because the actual store manager is a ball—I have been working with her for years before when I left my fiancé in 2020 (before it was NOT franchised) and she has always been adaptive and understanding. BUT this one time I experienced a woman going after hours to harass me over a dam bag of children’s clothes. The bag was 15’ tall and required a “man” or someone with muscular body build to move. I had stopped by my unit while I was tending to my paw paw as he was passing during the holidays. Well I pulled out a bag of clothes to donate and notified some family friends where it was. We agreed they would come and get it since it had hundreds of dollars worth younger child clothes inside. In the mix of it all the front desk immediately called to inform me the bag could not stay there or it would be thrown away. I told her my situation and she agreed. Yet a couple hours later here she is nagging me on a Sunday evening to get it figured out. By this point I’m across the county and let her know it’s a Sunday everyone’s settled in for the evening. It won’t be happening today; she goes on to inform me I’ll be given a fine and any/all property outside my unit would be disregarded. I laughed and said okay great at least you got rid of it; she snarked back, yeah well it’s going to be a hefty fine for us to move it. I said woman, you can literally leave it and someone will grab it up (arranged) or someone will take it for themselves. Well the bag was gone and fines were endorsed. Now, I’m just bothered for being bothered on a non-business work day. Monday. You could have laid into me all day Monday. Instead you had me bitching about Extra Space Storage for over a month over this single interaction. Yall. Stop letting workers come into a space they literally don’t understand or know. We kind around these part. Oh I’m being charged $248 a month now for my 10x14. My parents paid that amount for a 3bed/2bath home when I was a child in 90’s. Just why yall…..
We're sorry about your experience, Holly. Thank you for leaving us feedback. From time to time, our systems will compare our prices with those of other storage facilities in the area and adjust our rates accordingly. We always send a 30-day notification before an increase takes place. Please call us at 888-STORAGE to discuss your rental rate.
Extra Space Storage (4/17/2025)
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