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Extra Space Storage facility on 11845 W Florissant Ave - Florissant, MO
(239 REVIEWS)

Florissant self storage at 11845 W Florissant Ave

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 0664

Directions

Intersections/Landmarks

W Florissant Ave and New Halls Ferry Rd

Directions from the North

Drive south on New Halls Ferry Rd. Turn right onto W Florissant Ave. Our facility will be on your right.

Directions from the South

Drive north on New Halls Ferry Rd. Turn left onto W Florissant Ave. Our facility will be on your right.

Directions from the East

Drive west on I-270 W. Take Exit 29. Merge onto Dunn Rd. Turn right onto W Florissant Ave. Our facility will be on your left.

Directions from the West

Drive east on I-270 E. Take Exit 29. Turn left onto W Florissant Ave. Our facility will be on your left.

Frequently Asked Questions at 11845 W Florissant Ave

What size unit do I need for a bedroom dressers?

Will I be able to cancel my lease online?

What storage unit size is needed for a dining room table?

What size storage unit do I need for a couch?

Can I send packages to my storage unit?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 22, 2022

Debra S.

Posted On Google

OVERALL RATING

Great service. People were nice and friendly. They also answers the phone and helped out when needed.

Response from Extra Space Storage (6/22/2022)

Thank you, Debra. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.

June 21, 2022

chaka g.

Posted On Google

OVERALL RATING

Andrew took care of my needs, explained the storage process, and gave me the best offer…. Thanks Andrew Charlene

Response from Extra Space Storage (6/21/2022)

Thanks for taking the time to leave us a review, Chaka! We are so glad Andrew could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!?

June 13, 2022

Jan J.

Posted On Google

OVERALL RATING

Jared was very pleasant and informational about the storage unit. The storage facility was clean and seemed to be well managed. Not too mention a great rate!

Response from Extra Space Storage (6/13/2022)

Hello, Jan. Thank you for the 5-star review! We're so happy Jared could help. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.

June 6, 2022

Rebecca S.

Posted On Google

OVERALL RATING

The guy was nice and. knowledgeable. He made.the process simple and easy. The prices are great

Response from Extra Space Storage (6/7/2022)

Thank you for the excellent rating, Rebecca! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!

May 23, 2022

F W.

Posted On Google

OVERALL RATING

Great customer service knowledgeable about how much space I needed for the items that I had definitely a pleasure thank you ??

Response from Extra Space Storage (5/23/2022)

Thank you for the kind words, F! We're committed to providing excellent customer service and knowledgeable staff. Stop by our office if you need assistance or have any questions.

May 14, 2022

Kiarra K.

Posted On Google

OVERALL RATING

Andrew Kettler is very professional when we called him he answered right away and helped us find the perfect size unit for my couch everything was nicely air conditioned and clean! I can tell he really cares about his job not to mention he’s extremely Handsome!

Response from Extra Space Storage (5/14/2022)

Thanks, Kiarra! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Andrew was able to provide that for you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

March 16, 2022

Gee Q.

Posted On Google

OVERALL RATING

Taleah helped me transfer units while the store was closed and i really need this done today thanks

Response from Extra Space Storage (3/16/2022)

Hi Gee, thank you for your review. We're glad Taleah helped you transfer units while the store was closed. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

March 7, 2022

Malissa B.

Posted On Google

OVERALL RATING

Update *** Thank you Andrew for your help. I have been renting for over two years. I want to publicly thank you and your team once again for working with me and my family to keep our property stored safely. Thank you for all that you have done to help us in this most stressful situation***Steven and his Staff were amazing to work with. They made this experience very enjoyable and I look forward to storing my items here for the next 3 to 6 months or longer. I couldn't have asked for a better time with people who enjoy their job. Thank you so much and keep up the great work.

Response from Extra Space Storage (11/23/2019)

Thank you for the kind words, Malissa. We're glad Steven and our team made this experience very enjoyable! Our team is here to serve you, so give us a call at (314) 831-1277 if you need any future assistance.

February 26, 2022

Stasha R.

Posted On Google

OVERALL RATING

I've had my items at this storage facility for quite a few years now and I've had a wonderful experience here, no problems. The staff is kind, polite, and caring and really try their hardest to work with you to get your storage needs fulfilled.

Response from Extra Space Storage (2/26/2022)

Thanks for being a loyal customer, Stasha! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (314) 831-1277 if you need anything.

February 12, 2022

Carla M.

Posted On Google

OVERALL RATING

Wonderful, clean and friendly. Had to switch unused units, Ms.Hope was so helpful.I love this place.

Response from Extra Space Storage (2/12/2022)

Thank you for the kind words, Carla. We're glad Ms. Hope was able to help! Our team is here to serve you, so give us a call at (314) 831-1277 if you need any future assistance.

January 4, 2022

Tisa M.

Posted On Google

OVERALL RATING

Yesterday I thought i was going to have to move my storage bc of the HUGE inflation on the price of my current unit! Thanks to Taleah I didn’t have too! The system was down but Taleah explained to me that she’ll reach out to someone about the pricing to see what could be done. She did and called me within 2 hours or less, with my problem resolved!! Thank you Taleah! You saved me so much time and money!!

Response from Extra Space Storage (1/5/2022)

Hi Tisa, thank you for your review. We're glad Taleah explained to you that she’ll reach out to someone about the pricing, called you within 2 hours or less with your problem resolved, and save you so much time and money! Stop by our office if you need assistance or have any questions.

November 27, 2021

Peter M.

Posted On Google

OVERALL RATING

Needed a business warehouse for equipment before family came for holidays. Was in and out FAST and they had what I needed at an affordable price within a half mile of my house. Can't beat it. Clean and new and professional service from the manager. Got it for a year. Easy freeway access too! I looked at dozens before arriving at this place.

Response from Extra Space Storage (11/30/2021)

Thanks, Peter, for the amazing review! We know convenience and fair pricing is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-STORAGE if you need anything.

November 19, 2021

RATERRELL G.

Posted On Google

OVERALL RATING

Good ppl

Response from Extra Space Storage (11/20/2021)

We think our team is great too! Thanks for the positive review, Raterrell. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

November 19, 2021

JOSEPH R.

Posted On Google

OVERALL RATING

Andrew was extremely helpful. Thanks again!

Response from Extra Space Storage (11/20/2021)

Hi Joseph, thank you for your review. We're glad Andrew was able to help! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

November 18, 2021

Shauron B.

Posted On Google

OVERALL RATING

I had a great move in experience an it was really easy to move out. Andrew was also really nice an gave me great service. I’ll definitely use extra storage again if needed.

Response from Extra Space Storage (9/6/2021)

Thanks for the positive review, Shauron! We are glad you had a great experience with Andrew. Don't hesitate to reach out to us at 888-storage if you need anything!?

October 21, 2021

Deborah F.

Posted On Google

OVERALL RATING

I love the no contact reservation, so simple, quick, and easy. I went to the website, picked out the size I needed, made a payment, got my unit number, went to the storage and got my lock and was done. However, this is my first time renting at “Extra Space” and will continue to rent here if needed. Thank You ??

Response from Extra Space Storage (10/21/2021)

Thank you for the kind review, Deborah! We are so happy to hear that we could accommodate you and provide a smooth rental experience. Thanks so much for choosing Extra Space Storage! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.

October 4, 2021

JustBj

Posted On Google

OVERALL RATING

It’s my first time renting a storage. Andrew is very helpful and professional. I highly recommend this place.

Response from Extra Space Storage (10/4/2021)

Hello, Justbj. Thank you for the review. We're so glad Andrew could meet your storage needs. Please stop by the office if you need anything!

September 30, 2021

mickey

Posted On Google

OVERALL RATING

I would have rated a 5 but they have joined the rest of the nation with price gouging. I have been using there service for a year. I have had a great experience but I get a letter from them saying the price to continue to house my items is increasing by 100%. Really can I get a two month notice.

Response from Extra Space Storage (10/4/2021)

Hi Mickey, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We'd like to speak with you about your concerns. Please give us a call at 888-storage.

September 20, 2021

Avis M.

Posted On Google

OVERALL RATING

Andrew made my storage experience easy and worry-free. He is professional, helpful and very pleasant. The facility is clean, bug- and rodent-free, which I was worried about initially. I felt safe going there any time of day. And, I also appreciated the dollies that made moving my belongings easy because my locker was on the second floor. I would recommend ESS, and the West Florissant location specifically. Thanks again, Andrew!

Response from Extra Space Storage (7/12/2021)

Hi Avis, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Andrew! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We really appreciate the recommendation as well as the 5-star review! Please stop by the office or reach out to us at 888-storage if you have any questions!

August 13, 2021

James H.

Posted On Google

OVERALL RATING

Well managed and well maintained facility

Response from Extra Space Storage (9/11/2021)

We are happy to hear this, James! Thank you.