St Charles self storage at 1500 S 1st Capitol Dr

Shalonda with Extra Space Storage was so great to work with. She made the rental process a breeze and was incredibly kind. We have been very happy with the storage space we are renting. I would definitely recommend them!

Very kind and helpful and helped with my situation. 10/10 would recommend

Shalonda at extra space in St Charles was the best!! My reservation to rent was all messed and fixed it right away before turned into nightmare for me! She is very professional and most of all was nice!! Thanks again

We have been renting with them for more than a year. The rates are reasonable and the service is great. I have had any problem reaching them with questions. We just rented a second unit few months ago too. (The weather controlled units kept our stuff in good condition)

Awesome

Great experience. We needed climate controlled storage close to home and this fit the bill. Great customer service and clean environment. Keep up the great work!

I've been with Extra Space Storage at the 1st Capital location in St. Charles MO for years. Shalonda is always so patient. I have a hearing disability which means on occasion I have to ask those I'm talking to repeat. Her patience means a lot. She goes out of her way to be helpful. I highly recommend Extra Space Storage and particularly the one in St. Charles.

Two days after signing I realized I needed more space. They were so quick to help me change my locker. Very quick and polite service :) Shalonda was excellent!

I just booked over the phone with the site Manager she was so polite and helpful. She made the process simple and was straightforward in answering our questions about the facility. I look forward to using this storage facility.

Wonderful experience. Clean and dry storage area. Easy to access when needed. Very patient with us when we changed our move-out date several times.

Sholanda was absolutely amazing with helping me get setup. She answered all of my questions and was very kind to me!

Great indoor storage. Very clean. The staff is alway very helpful

Shalonda was a life saver. She found a unit perfect for my needs. She is very pleasant and easy to work with.

Shalonda was great and thorough. Very sweet! Thanks!

The rep that a spoke with was very nice and informative!! This place has great customer service!! And the storage unit was very clean and easy to move into! I highly recommend!

Shalonda was knowledgeable patient and great!

I don’t normally post comments, but my recent customer experience with Sholandra was outstanding. I called Extra Storage regarding a purported problem, but thanks to Sholandra, she superbly handled the situation, took the time to review the account, and eased my concerns. I was upset when I called, but she was patient and attentive, and in so doing, reassured me by addressing and resolving my concerns. I want to point out the problem wasn’t from Extra Storage’s end, but rather from erroneous information from a third party regarding the family storage account. To satisfy me regarding any changes to the account, Sholandra astutely added my contact to the account, and assured me I would be contacted should there be any future concerns I hope management sees this post because Sholandra is, in my opinion, an excellent customer service representative. Thank you Sholandra. Victor Farah Account rep for Jameel Farah

Shalonda was very delightful and left my experience with Extra Storage Space smooth sailing! She made me feel very welcomed and didn't hesitate anytime I needed assistance! I am very pleased with the customer service which in my opinion is about 75% of the experience and that makes all the difference in being a customer again! Thanks Shalonda! ??

Shalonda was extremely helpful she even helped us turn on the light making the whole move a lot easier for us, definitely recommend extra space storage

shalonda was so helpful and the storage room was very clean