Las Vegas self storage at 8501 W Charleston Blvd

I had a great experience first with the customer service agent on the phone and then with the associate at the facility. I really felt they helped me find the best rate and were just generally friendly and nice. It was really refreshing to get such great customer service. They were able to get me into a storage space the day of.

The quality of customer they provide is outstanding! I've been dealing with a frustrating day and my interaction with the folks here made my day and kept me from completely losing it. Thank you!

Super clean, safe easy access and staff is always friendly when you see them around. Highly recommended!!

It was great experience working with Extra space storage . I have had my unit for over 7 years. Very professional team. The storage super clean and protected and they keep it cool at all time , especially in Vegas summer heat. I definitely highly recommend them. Thank you for great service.

Woman on the phone was very friendly and helpful. Made it super easy to sign up for their services.

Great storage place

They have extra space available. We will use them next month.

Loved it clean place

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The young lady at the front desk was AWESOME! ROCK STAR! The place is clean and she even had a cart waiting for me. Thank you for all your expertise.

Great customer service very friendly and was willing to help with all my questions

Extra Space has been my storage facility since 2017. Unfortunately this has come to an end. I find Extra Space pricing to be very expensive in MY AREA! I have 5 days to move out of my unit and as I entered the facility, I noticed the cart was missing. I then asked the clerk, GEORGE ELLIOTT, to assist me in locating the cart, no luck finding it. I then told George that I needed to buy a disk lock to secure my storage space because the $1 lock I used to move my belongings isn't something I was comfortable with using overnight. George asked me to wait while he searched for a temporary lock to secure my belongings and he found a disk lock for me to borrow.. George went above and beyond what was required of him. I appreciate the service at Extra Space, I just can't afford $90 a month for a 10x5 storage space while the storage facility across the street is asking $53, BUT YOU GET WHAT YOU PAY FOR!!! Covid-19 has most people downsizing or they have to go without, I'm blessed I can continue to afford a storage space. Hope this was helpful... In response to Extra Space, my first month was June 2020, I was paying an affordable $71 a month, them my circumstance changed. By November 2020, 5 months later, there was a rate to $99 a month. A smaller unit wasn't and option for me then, therefore management decreased my storage rent to $90. I did all I could to stay at their location, I was very happy there! Across the street is a US Storage, for the same sq ft, I pay $54 a month with a guarantee of only a $4 rate increase in 5 months. Again, it's not as nice, but during a pandemic, it's shameful that extra space charge such a huge amount for storage and doesn't have pricing for seniors! There's nothing extra space was willing to do to keep me as a valued customer!

Extra Space Storage was awesome.. I felt comfortable going there all time of day or night. Staff was Awesome as well. If I am ever in need of a storage unit in the future, I will make Extra Space Storage on Charleston and Durango my first stop. Thank you

Great fast and convenient

Great customer service. Carah is very polite and very well attentive.

Extra Space has been my storage facility since 2017. Unfortunately this has come to an end. I find Extra Space pricing to be very expensive in MY AREA! I have 5 days to move out of my unit and as I entered the facility, I noticed the cart was missing. I then asked the clerk, GEORGE ELLIOTT, to assist me in locating the cart, no luck finding it. (I pray the manager gives me the extra days lost for not having a cart!) I then told George that I needed to buy a disk lock to secure my storage space because the $1 lock I used to move my belongings isn't something I was comfortable with using overnight. George asked me to wait while he searched for a temporary lock to secure my belongings and he found a disk lock for me yo borrow.. George went above and beyond what was required of him. I appreciate the service at Extra Space, I just can't afford $90 a month for a 10x5 storage space while the storage facility across the street is asking $53, BUT YOU GET WHAT YOU PAY FOR!!! Covid-19 has most people downsizing or they have to go without, I'm blessed I can still afford a storage space. Hope this was helpful... In response to Extra Space, my first month was June 2020, I was paying an affordable $71 a month, them my circumstance changed. By November 2020, 5 months later, there was a rate to $99 a month. A smaller unit wasn't and option for me, therefore management decreased my storage rent to $90. I did all I could to stay at your location, I was very happy there! Across the street is a US Storage, for the same sq ft, I pay $54 a month with a guarantee of a $4 rate increase in 5 months. Again, it's not as nice, but during a pandemic, it's shameful that extra space charge such a huge amount for storage and doesn't have pricing for seniors! There's nothing extra space was willing to do to keep me as a valued customer!

Carah super helpful and accommodating. The size unit I asked for wasn’t available but she offered to help find one elsewhere. As it turned out we were able utilize our existing unit and get a second one near ours. She had it all set for us when we got there and even left a lock in the unit for us so we didn’t need to go in the office. Thanks Carah!

Perfect storage place I have used for years. Friendly staff and never any issues the entire time I used them (over three years). Highly suggested!

I liked how I did not have to go into the office and see anyone. Did it all on the phone in about 5min.

I was greeted right away by name, it was a very quick and easy process! Great experience and I recommend this storage to anyone looking fir great service and clean unit!