Mahwah self storage at 43 Ramapo Valley Rd

Very helpful staff, flexible, stayed past closing to help us, always courteous and helpful on the phone. The one ding is they don't want anyone to use their restroom "due to Covid". This is a little silly as this is not what CDC recommends, and creates avoidable discomfort for customers. 4/1 Update - I upped to 5 stars after vacating the units I rented. We arrived late just minutes before closing and the staff was very professional, no complaints about being held a half hour past closing. Plus the accounts were cancelled for me on emptying the units without my having to call - I did not remember until a week later and was pleasantly surprised by not having been charged an extra month. Highly recommend this storage facility.

Alex was knowledgeable in finding a space that fit our needs. He gave exemplary customer service and exceeded our expectations!!! Alex is the man for all the storage needs, and someone needs to promote him ASAP!

Alex was extremely helpful and went out of his way to make sure that our unit and items stored were safely placed. He recommended different units and explained each with care and detail so we were well informed in making our decision. He made my choice in selecting this storage facility an excellent one.

So far, the people I have spoken to over the phone and in person have been very friendly and helpful. Alex, the store manager, helped us reserve a unit on a Saturday morning and I feel he went above and beyond by helping us figure out the most cost effective rental and also working with us on the location of the unit. The inside of the building(s) is/are clean. There were a few bulbs out in the hallway of my unit once, making it difficult to see. I spoke to the front desk and I was surprised that after the bulbs were replaced, they called me to let me know. It is still a bit hard to see inside the units that have the solid metal ceilings as opposed to the ones that just have metal fencing over the top, but you'll find that at any storage place.

First time I used storage. Buddy was fantastic!!! He helped me complete everything over the phone. When I got there in the afternoon he was more than happy to show me where my storage space was. Excellent service.

Very helpful staff, flexible, stayed past closing to help us, always courteous and helpful on the phone. The one ding is they don't want anyone to use their restroom "due to Covid". This is a little silly as this is not what CDC recommends, and creates avoidable discomfort for customers.

Alex and Nicole are great. Easy to deal with, excellent customer service, and great units!

Thank you very helpful and amazing easy breezy experience thank you thank you

Confident to store my curved horns without fear of raids!

Alex was very helpful. Storage unit was easy to access and perfect for our needs.

Alex was awesome very helpful all the way

Great place! Units are neat and clean. Easy access.the staff is friendly and helpful. Would highly recommend.

great service and very easy to work with as far as on the onboarding process

Nicole was fantastic. She was very friendly, helpful and accommodating. It was pleasure.

Nicole at Extra Space Storage is great to work with. She is friendly , knowledgeable, and very professional. The process involved in renting a storage space is an extremely easy and streamlined experience. One quick phone call and I was all set up within 15 minutes. Extra Space Storage is a pleasure to do business with.

Excellent customer service.

Alex explained everything so well and made our storage unit lease an easy experience. Very responsive and great customer service!

Alex was so patient and helpful. I highly recommend this facility. Top notch service.

The staff here is great. The storage units are very clean as is the whole area. This storage facility has easy access to Routes 287 and 17

I reserved with Alex and then booked with Nicole. They were both friendly, professional and thorough with their explanations. We are first time storage renters and Alex and Nicole made the process simple and fast. Thanks to both of them. We will recommend Extra Space to others. Al and Maureen