Jianmei
I signed up because of the cheap first-month rate. What they don't tell you upfront is that after the first month, the rent jumps way up—mine went to roughly triple. And you have no way of knowing the new number when you sign, because they only notify you of the increase by letter. Nobody at the counter will tell you what month two costs, because that's the whole play: get you in with a low price, then raise it once your stuff is already inside and moving out is a hassle. On top of that, when I signed up the guy in the office specifically told me that if I moved out early, I'd get a refund for the unused time. I called today to confirm, and the call center told me the exact opposite—no proration, no refund, nothing. So either their staff is trained to say whatever gets you to sign, or the departments contradict each other. Either way, what I was told at signing simply wasn't true. If you're considering this place, assume your rent will spike after 30 days, and don't trust any verbal promise about refunds unless it's written into the contract. I won't be signing again.
We sincerely apologize for the frustrating experience you've had with us, Jianmei. We are sorry that the information provided to you at the time of signing did not align with what you were told when you called our call center, and we completely understand how upsetting and confusing that must have been for you. This is clearly not the experience we want for our customers, and we take your feedback very seriously. We would very much like the opportunity to look into both the pricing concerns and the refund situation you have described and work toward addressing them directly with you. We encourage you to reach out to us at 888-786-7243 so we can review the details of your account and work to resolve these concerns as best we can. We appreciate you taking the time to share your experience, as it helps us address these issues, and we hope to have the chance to speak with you soon.
Extra Space Storage (7/1/2026)
Google Review
