Hugo
This is actually a 2.5 star (not 3) feedback. My review is exclusively based on the communication I've had with this location team either in person or via phone over the last 2 months. During these interactions, the team members I spoke with were consistently unfriendly and uninterested to answer all of my questions comprehensively. For instance, today, I was in the middle of a phone conversation with someone who identified himself as "Manager Rashawn". I was looking for answers to changes recently made to my account, when all of a sudden a "new manager" jumped into the call talking talking all loud. Initially, I thought the two "managers" were having a conversation. But not, this "new manager" yelled at me "How can I help you?". He never introduced himself and gave the impression of wanting to be helpful. He was just ready to argue/fight with me over the phone. This is just poor customer service that does a disservice to otherwise good managers I've had at other Extra Space Storage locations or over the phone.
We sincerely apologize for the poor experience you had with our team at this location, Hugo. The behavior you described, particularly the unprofessional manner in which the new manager interrupted your call and spoke to you, is not the standard of communication we expect from our team members. We completely understand your frustration, especially given that you have had consistently better experiences at other Extra Space Storage locations. Every customer deserves to have their questions answered thoroughly and to be treated with respect and courtesy, and we regret that this was not the case during your interactions with us over the past two months. We take your feedback very seriously and want to make sure your account concerns are properly addressed. Please do not hesitate to call us at 888-786-7243 so we can look into the changes made to your account and work toward resolving this matter for you in a professional and respectful manner.
Extra Space Storage (9/2/2026)
Google Review
