Nick
The setup process was quick, and the location was responsive when I initially called to register and make my payment. However, once I arrived, my access code did not work, and I was stuck in the parking lot for multiple hours because there was no way to exit. I called several numbers for assistance but was unable to reach anyone. I also called the next business day to have my access code corrected and was told I would receive a call back within the hour, but no one ever followed up. No apologies for wasting my family time on a Sunday. There does not appear to be anyone consistently available in the office, and the call buttons for help do not seem to work. Given the lack of access, support, and follow-through, I do not expect to stay beyond a month or two.
We sincerely regret to learn of this experience, Nick. We completely understand how frustrating it must have been to be stuck in the parking lot for multiple hours without being able to reach anyone for assistance, and we truly apologize for the inconvenience this caused you and your family, especially on a Sunday. We also understand your disappointment regarding the lack of follow-up after you called the next business day and were promised a callback within the hour. This is not the level of support we aim to provide, and we take your concerns about the access code issue, the availability of staff, and the call buttons very seriously. We want to make sure your access issues are resolved promptly and that your experience going forward is a much better one. Please do not hesitate to call us at 888-786-7243 so we can address your access concerns and ensure everything is working properly for you. We hope to have the opportunity to make this right, Nick.
Extra Space Storage (6/24/2026)
Google Review
